The Inn at Crestwood

"We stayed in the grandfather suite for 3 nights and had a great experience. We didn’t really have to ask for anything but all of our interactions with the front desk were pleasant. They engaged with our kids every time we came in or walked out and we appreciated that. There are always little things that people can find to complain about and I feel like a lot of the negativity in these reviews is probably unwarranted. My family would definitely stay again. We didn’t try the restaurant because our kids are picky but it looked very nice."

"Every single member of the staff was polite, friendly and helpful. I appreciated the vintage look and feel of the hotel. The restaurant was very nice and upscale."

"When you don't expect to much because of SPA and Breakfast, then it is ok. The rooms are nice but very noisy. You hear everything around you in the Main Building. SPA: very cold water Pool, steam Sauna works, but not the classic Sauna. A lot of the gym Equipment doesn't worked. BREAKFAST: just one choice of Bread and a littlebit else. A fridge would be good in the rooms, then you can bring your own Breakfast. OUTSIDE: a lot of Stars and Steps are brocken. RESTAURANT: We can't try the Restaurant, because it was booked out and the Saturday 12/23 it was closed. In total, the best years of the Hotel are over. We were 8 years ago the last time there and had a great time. This time we were dispointed. Unfortunately!"

"The inn at Crestwood has alot of potential but they seriously fall short. Start off saying the staff at the front desk and restraunt were great, polite and very accommodating. Our room didn't have a mini fridge so they brought one to our room for us. The room itself was just ok. Felt like I was staying at a motel 6 not and bed and breakfast inn. Beds were horrible, no housekeeping, and poor lighting. In the morning all they have is coffee and cold breakfast like yogurt, bagels and fruit cups. Seems like they are still in COVID mode because I saw reviews from several years ago talking about a full hot breakfast. The onsite restaurant was very nice and staff was great but it's very over priced for what it is. The menu was also kind of limited and absolutely no kids friendly options. The pool and sauna was nice but didn't enjoy the inside pool cause it was freezing cold even though it was supposed to be heated. Not to mention the access to the pool in the evening is very sketchy. It's in a separate building which is fine but there's a huge lack of lighting to get to it and the walkway was very rough and uneven. Not a good combination with very little lighting. When you drive up to the inn it looks beautiful until you look little closer and see broken gutters, peeling paint, broken shutters with peeling paint cob webs everywhere and just very run down looking. The location is very pretty but be aware there's only one other high end restraunt down the road for food. Other then that you have to go all the way back into Boone or go out towards banner elk. Over all this place could be Wonderful but with motel feeling rooms, over priced restaurant and lack of maintenance I don't think I'd stay here again."

"Staff was very welcoming and kind, however, upon entering our room, we noticed a very musty smell. Even after running the A/C, it did not dissipate. Also, the bathroom sink took forever to drain, the walkway and stairs to the pool (located in a separate building) were very eroded, which made it difficult to walk on, especially with very little light at after dark. But the absolute worst part of our overnight stay were the beds, which is pretty important to us after a very busy day of walking and hiking. The beds were so old and lumpy, making it very difficult to get any sleep. We actually checked out early and when we did, we asked for a receipt, but were refused one. We later found out via our CC receipt that we were charged additional fees that were not presented when we booked the room, taking the cost from $183 to $231.00. For these reasons, we DO NOT recommend this inn and will continue to book with Hilton, where we've always received exceptional service."