Mack Eye Center

"I just had my cataract surgery by Dr Mack. Being nervous, he took the time to explain everything & resolved any issues I was concerned with. His expertise is undeniable & he genuinely cares about his patients. His office staff is very professional. I wouldn't hesitate to recommend him & I wouldn’t trust anyone else with my eyes. If you want the best he's the one!!"

"My husband and I are thrilled with the level of care we receive! Dr Mack actually saved my husband Russ's vision by spotting a barely detectable problem! His expertise, kindness, and compassion are unmatched!"

"I am very disheartened to be writing this review. I have been going to this office for nearly a year and have really liked my doctor. She is very knowledgeable and very pleasant to work with. Over the last 3 months, I have had an eye problem that initially had an improvement, but we have struggled to get it 100% under control. I don't know that the problem is and she seems to have hopes of getting it fixed, but after 3 months, I now have my doubts. This condition has been very stressful to say the least, but I have been dealing with it the best I can. Every day that I still have it, I get more and more frustrated and feel more and more hopeless of ever being fully healed. My biggest pet peeve is when my time is wasted. Nearly every single time I go to this office, I have had a ridiculously long wait. I understand that sometimes appointments may go longer, no problem. But this shouldn't be a regular occurrence. We only have 24 hours in a day. 8 of those we sleep. 9 of those we work if you include the hour lunch. That leaves us with 7 hours to do other things. There were other issues with the office itself, but I looked past them because I really like my doctor. The final straw was when I had a 10:45 appointment and the doctor still hadn't seen me at 11:50. This is a now a complete abuse of my time and is not okay with me. While not all waits have been this long, some have come close. I feel my time isn't valued and when I have an appointment at a set time, it should start timely. I can respect some delays as-is a normal medical process. But I shouldn't be waiting for an hour and then have my appointment on top of it. Then I have my commute time too. So if you factor in a total of 2 hours estimated, that is 29% of my free time being thrown away and is not okay with me. Many probably only come once a year for an eye exam and its no big deal if they are late once a year. But since I come regularly, I do take notice and it is very obvious how I often have to sit and wait. I am giving 2 stars only because I DO like the doctor and she did have the courtesy to call and personally apologize. I can't give any more than that due to the ongoing issues with timeliness, the problems I've had with the office itself, and the fact that my eye still hasn't healed in more than 3 months. The healing may not be their fault, but after 3 months, anyone would feel hopeless at this point. Lastly, I'm pretty sure they double or triple book their time slots with only 2 doctors on staff. In fact, I have never seen the owner/other doctor. For that reason, I get the feeling the owner values profit over patients. Money is great and I respect what it takes to run a business. But at the end of the day, I need a business that values people and their time just as much as they value their profits."

"Dr. Mack has been my opthamologist for about 20 years. That, in itself, speaks of my confidence in his skill and my appreciation of his graciousness and kindness as a person. My confidence in him and appreciation for his professionalism are now magnified. I have just had double cataract surgery and couldn't have asked for a better experience. The technology available to diagnose and treat eye issues has grown over that 20 years. I appreciate the fact that Dr. Mack stays abreast of changes in his field, and that he utilizes the current diagnostic equipment available. In that time, Dr. Mack's practice and staff has grown to include Dr. Sarfraz, as well as several new technicians and front office personnel. In every case, the people associated with the practice are professional, friendly, and caring. In today's world, when the medical field is being pressured by corporations to build the bottom line in terms of profit -- in this practice, the bottom line is what is best for us, the patients you care for and about. Thank you all."

"My husband had to come to and see Dr. Sarfraz for an emergency visit the other day and the staff was so kind and able to fit him in the same day. Dr. Sarfraz was very thorough and so were the staff members! We will gladly be returning back to Mack Eye Center for all of our eye care needs."