Optum Family Medicine - Ridgewood

"Choose this place if you just want to kill time. I was waiting for them to get approval from my insurance about MRI testing. Over a month still no response. Very hard to get touch with the office. you have to go through the call center. Even got transfer, I have still need to wait for more than 20 min before talking to the crew."

"Worst experience last few times. They don’t explain why I need ultrasound and wasted my time. They scare people for no reason and make up things to just get billed. They even pick up phone and keep waiting for really long time or you have to try 10 times before you actually can talk to anyone. They will NEVER accept their mistakes. They show we are wrong and they are perfect. Even for regular appointments they wasted my time and say it’s normal to wait for an hour. Who is paying for my wasted time. When I tried calling them for clarification they put me on hold for so long. Never want to back back to them ever. Horrible horrible horrible. Big waste of time."

"This place is a disaster. Both the adult medicine and the pediatric offices are absolutely incompetent. I spent 2 days calling to get a prescription adjusted only to have them repeatedly send the wrong prescription for my 5 year old. The adult medicine department lost my samples and had me come in on a Saturday to re draw and after waiting over an hourthey told me they wouldn't be able to do a blood draw because the technician was supposed to leave by noon. It's just infuriating and deplorable service. If you care about your health and value your time, DON'T go here and absolutely don't take your children there."

"I’ve used Riverside since my daughter was born 6 years ago. Every. Single. Time. I walk into the office I regret it. Not once in 6 years we’re they accommodating, efficient, or fast. I know that if I walk in there at 8am (with or without an appointment) it will ALWAYS take one hour or more!!! Today was the last straw! With both kids being sick, I was in the waiting room for an hour and a half before the nurse even walked in! If you could avoid this place… DO!"

"I was just there with my Mom today and Dr. Kulik was amazing as always and Isabel was great! Isabel made my Mom feel so comfortable and was so engaging with the both of us. My Mom is always a little nervous going to doctors but she made her feel calm. The wait today was a little longer than the usual but other than that, always a good experience!"