Zen Animals 233 Malcolm X Boulevard, Brooklyn, NY 11233

"Im so sad but relieved to see all of the negative reviews about how badly pets have been treated under this places care. I was bringing my dog here for a while until about 8 months ago when I had the worst experience. My dog is older and deals with intense ear infections which Ive always mentioned in my services here. This one particular session the young ladies in the front NEVER COMMUNICATED that with the groomers in the back and they manhandled my 10 pound shihtzu. They also recorded it to show me when I picked him up which was of him crying and screaming in pain because they were not being sensitive to his left earlobe. They also charged me an additional fee saying he was being difficult. When I asked if anyone ever mentioned anything to the groomers in the back about his ear condition they said the young lady had left for the day and didn’t leave any notes. I payed the bill and left in tears. I actually came here today to rebook and give them another chance since it was the only groomer I had ever taken him to since I adopted him 2019, and they could have just had a bad day, but seeing all the very recent reviews about mistreatment has not only prompted me to go elsewhere but to also speak up about what I experienced. Compassion, patience and kind hands are definitely needed in that place."

"THE GOOD: Large clean place, no odor, no cages Fast service ~ 3hours Easy scheduling online THE NOT SO GOOD: Large place with many groomers. It was a little impersonal Because of this other reviewers suggest inconsistent experience sometimes great, other times not good MY SUGGESTION TO CUSTOMERS: Know your groomer and have a relationship with them like your barber or hair dresser... Don't just go to anybody and don't forget to tip! MY SUGGESTION TO BUSINESS: See my suggestion to customers above and take a hint!"

"DO NOT BRING YOUR PET HERE. I had my dog groomed here and it was a horrible experience. The appointment booking process was awful, a mess! The only way they accepted payment was through zelle…which is sketchy for a brick-and-mortar. And the treatment of animals here is horrendous. Its ironic that its called Zen Animals because there is nothing zen about this place. As soon as you walk in the dogs are going crazy, they don’t want to be there. When I picked up my dog, she had bloodshot eyes from being strangled while grooming. When I sent a picture to the owner and asked what happened, they said it was just a “cherry”. “ dogs get them all the time and they should go away soon” I know what a cherry is. This was not a cherry. The amount of long term damages choking can cause on dogs is very scary and can shorten their life span. These unprofessional people, who service animals, are not even trained to manage the animals they are servicing. Its disgusting to treat animals like this and even worse trying to lie about it and pretend it’s not a big deal. I was soo heartbroken to see my dog when i picked her up. DO NOT TRUST THESE PEOPLE."

"Today I took my pups to you for grooming and tooth brushing! I am sad to say that I have lost confidence in your careful treatment of my pets! Previously my puppy’s claw was cut till it bled! I let it go and I thought we would utilize your service again. However, today, my puppy’s right ear was bruised awfully and His right eye was sorely irritated almost shut! I’m also sad to say that I trusted your technicians and did not check him over before I left the shop! I truly believe that you are liable for the way you handled the our pet today!"

"I will never take my dog here again. My double coated Schnauzer was completely shaved down to his skin. The cut was uneven and absolutely horrible. He had been coming to Zen for months before this happened. The justification that I was given from the receptionist was that the I usually bring him on the weekends and today I had go on a weekday. She said that the groomer on the weekend was better with his breed. Regardless of what day I bring him in, I should be able to expect the same level of service. I specifically asked that his eyelashes not be cut and those were also cut off. The groomer said he accidentally cut them off when cutting his face. I will acknowledge that the I spoke to the owner who apologized and tried to resolve it by offering some free services in the future but I am honestly so horrified that I’m afraid to take him there again, even if it’s free. My dog had some matting in his under skirt and that was communicated to me so I agreed to having that cut down. I never agreed to all the his fur being completely removed and cut in uneven patches. When I spoke to the owner she said that the receptionist noted that I requested a blade 7. I don’t even know what the heck a blade 7 is to request that. Am I a barber to ask for blades by name. That makes no sense. The receptionist miscommunicated and this led to my dog looking unrecognizable. More importantly. I am concerned that his coat may never grow back in the same way. I’ve attached photos of grooming that was done on my dog at Zen before. And photos of that happened this time. Never again."