Renaissance New York Times Square Hotel

"It's literally right in times Square, so if that's you're destination you can't beat it. The view from the dinning room overlooks time square and is stunning. The rooms are a bit grungy, the door to our bathroom was broken, there was mold on the bathroom tiles. We spent almost no time in the hotel though so wasn't much of an issue. There is very little in the way of services and amenities so if you are looking for a location with a lot of on site services this is not it. But it is in the heart of midtown so everything is nearby. I don't think I would stay here again if I went back."

"Destiny (front desk receptionist) was extremely rude during the entire time of our seven day stay. She appeared to be offended and annoyed every time we called down to the front desk for help or asked her a question. I called from our room asking about upgrade options, she was very dismissive stating the price of another room being over $4000 a night abruptly insinuating that we cannot afford such despite me not asking the price of the room. secondly, it was not disclosed to us that we would receive a $30 credit every night of our state until the third day, which was disclosed to us by another employee. Unprofessional, unfriendly and rude sums up our experience with Destiny. A restaurant experience at hotel was not as great despite the food being good was due to Jimmy, our waiter. Rude and inattentive. We had to ask other waiters to attend to our needs. What was supposed to be a romantic experience, turned into a not so great one. Otherwise, great location, ambiance, hotel food and beautiful hotel. Other staff members were phenomenal and very nice to us."

"From check in to check out we loved our stay at this hotel. Great location for us for a first time NY trip. We arrived early to check our bags and sight see and were surprised our room was actually available. Room was perfect and clean, facing broadway and on top floor. Housekeepers and managers were very friendly. The lady at the tourism desk helped us with reservations, restaurant recommendations and directions. Bar staff was very friendly and fast. Breakfast host left me feeling very unwelcome when I went down solo one morning to have a cup of coffee and do a take out for my daughter, told me I would have to pay for 2 breakfast if I sat in the restaurant for coffee. However, the family of 4 that arrived following me were told they have 2 breakfast included but could all help themselves at no extra charge. Our last night there, I got ill and the hotel allowed to me check out late with no hassle at all, that was so appreciated and I am so thankful I had a place to rest before our flight."

"The rooms aren’t bad and it really is right in Times Square if that is what you’re looking for. However, the rooms aren’t ready at 3pm. The check-in and check-out area is tiny and crowded. We called ahead for both of our cars and only one of the cars was added to the queue for retrieval. We ended up waiting an hour for the car that made it in the queue and almost 2 hours for the other one. It was a nightmare! I also was charged another $500 after checkout for who knows what! I had already paid online on a third party website for the rooms. I think other hotels might be a better bet!"

"All things considered the hotel was nice, very comfortable. Rooms were clean and more than adequate. Location very good for tourists but we were there for medical treatment uptown so a bit out of the way. Don't know the price, we were here on points. Service very good. If you're headed to the city for fun, theatre, or 1st time visit I recommend it!"