Riverside Pediatrics

"So many compliments about this Medical Center. Seems like no one taking any action to fix the issue. I am on hold over 45 minutes again. This is my last visit to this medical group. I don’t think even upper management care about this location. Please don’t take your kids to this medical center! They really don’t care."

"If I can leave a review for overall riverside or whatever they are now I would have put all of this plus more on there. These people are so irresponsible! My child was rescheduled for a pre op and on the day of, 2 hours before his appt they call me to cancel, don’t even leave a voicemail, I had to call back and ask why I had two missed calls by them. They then tell me the appt has to be canceled because the office is closed. The call center agent then suggests to call the office and find out why it was really canceled. Apparently they canceled it because the physician who did my sons physical back in aug has to be the doctor who sees him for his preop. Which was never brought up to me. This was the second time I had to schedule with them from the original appt."

"The pediatric office in Ridgefield Park is a mess. The doctors are good but the staff is horrible. They want parents to send emails when their child is sick but then they take days to respond sometimes. They don't answer phones and they don't schedule appointments properly so patients always end up waiting an hour or more after their scheduled appointment time. They also don't fax records upon request (something which every medical office should be able to do)."

"Week of 1/3 - last visit. The service here is questionable, front office is not dependable with direction they provide. Long wait time, lack of courtesy and poor patient service. They need a MAJOR infrastructure - remodel of their entire office staff and professionals working there. You cannot play with health care matters or just do the bare minimum in the service or diagnosis you provide to a patient. Certain matters require follow-up and more profound treatment plans. They function like a "clinic on wheels" / "drive-by" service. It's a malpractice waiting to happen. Been a patient there since they opened in Ridgefield Park and have seen the decline through the years. No longer there but need to warn to avoid others from experiencing the same. Good luck."

"I am not sure what has happened to this place but I am not happy and plan to start looking for a new physician. The level of service has gone down hill and where they may not think my case is important or deserves a level of urgency, it certainly is important to my family and I. I don't trust that they are doing right by us anymore especially on something so important as healthcare. I was trying to give them the benefit of the doubt and have given them numerous chances but they constantly disappoint me at every step of the way. At one point my daughter was misdiagnosed with a cold and after several visits of hearing the same thing (you think they look deeper after the 2nd visit), I told them what I wanted to done, and lo and behold my daughter had pneumonia. I've now been waiting for months for my daughters records and prescription to be sent over to a hospital at her physician's request and they can't even do this right, even with several attempts from the hospital and myself. The odds are against you here."