Rite Aid 2271 Richmond Avenue, Staten Island, NY 10314

"Last night walked into the store to look for Valentine’s Day cards, and as soon as I walked in, was greeted by the manager Suzanna with “can you take your mask off for the cameras? They need to see your face”. Mind you it’s 10° outside. And I was wearing a hat and scarf Shortly after I lifted my scarf with no problem I then heard her over the loudspeaker call to another employee to Please actively watch the “individual who just came in” on the cameras. After looking at the phone chargers I was going to leave the store because I didn’t find anything to my liking, as well as not wanting to give this store any of my money, she then said to me “excuse me weren’t you just looking at the phone chargers?” I said yes, but I put it back… she says “are you sure?, hmmm” I then, embarrassed and humiliated in front of a line full of my peers, I was asked to open my jacket and empty out my pockets. Now being profiled and having snap judgements made on me is something I’m used to, being I have a body full of tattoos etc, but that does not make it okay to do this to customers upon entering or leaving a store never mind while shopping, I feel extremely disrespected, and my wife is extremely upset, and will be filing a complaint to the top of the ladder. As a healthcare worker, and somebody who works with the less fortunate, I think it is ridiculous that a manager of a store, like this is just allowed to make these snap judgments and to be extremely disrespectful. There was a lot more to the story, but too much to type. I’ll be saving that for corporate and my lawyers. Beware of this location. Extremely rude and disrespectful."

"Pharmacy department is scary. No one answers the phone, then when you get there, they act like you did something wrong because you came without being notified if your prescription is ready. You are then afraid to ask when it will be ready. Without hesitation the answer will be "tomorrow"."

"My wife was shopping in this store when she had a sudden need to use the bathroom. She sought out assistance to use the facilities when she came upon who she thinks is the store manager. The manager looked my wife up and down and then said that both locked public bathrooms were out of order. My wife really didn’t believe that they were out of order, but even if they were, why the up and down look? And why would you not have the unavailable bathrooms repaired. Needless to say that my wife won’t be shopping there again. And just to clarify, my wife is a 67 yo handicapped woman who is respectable and not someone that you would worry about using the facilities. Horrible, horrible customer service. The manager is blonde female with possible russian accent."

"Very rude customer service. Was going to purchase a few makeup products and asked a girl at the counter if I could return any of them, because I wasn't sure if it would be the right shade, to which she rudely and abruptly responded with a no. After leaving the store without merchandise, I looked up their return policy online, which said 100% money back in all opened or non opened products. Maybe the employees should be educated on the store's return policy."