CVS

"Unfavorable location, as in do not waste your time. Go anywhere else. The corporation sucks, is always out of standard Rx, has a very rude and obnoxious staff and will continually refill your meds without your consent. No thank you. Many, many mistakes are made and it is at your health cost so they can make more money. Drive the 8 minutes to ShopRite in Parsippany and see Joanne and Sam who are professional and caring"

"If I could give 0 stars I would. I'm beside myself at this point. I've been trying to get a prescription filled for 5 days. Forty-five minutes on the phone last night and again today and can't even get anyone on the phone. They told me they were faxing my doctor first thing this morning but he never received anything. I will have no choice but to find another pharmacy because I just can't count on them."

"I want to start by saying my family and I have been coming here for YEARS. I never really paid attention to the horror stories. I just went thought and did my pick ups etc. Thus has now changed because you lied to my face TWICE, and you are now jeopardizing my health and WORSE the health and well being of my children. LIE #1- I arrived to pick up the medicine the urgent care had called in for my son. Even though it was late we came straight there because I wanted to give him his first dose asap. I arrived and asked for it and was told,”we have it, it will only be another 5 or 10 min”. With my son tired and miserable I waited, and waited. After 20 min I asked again…,this time it was “oh we are out of that medicine” ARE YOU KIDDING ME? You knew it and let me wait. Only after I hounded you did you tell me… unreal. LIE #2- you told me that you sent over the request on 12/1 to my dr for pre approval, except it didn’t actually get sent over until 12/5, at 9:45am. You need to do better. PERIOD"

"This cvs is by far the worst. I went here last night around approximately 10:10PM. I called prior to going in and the hold time before speaking with Albert at the pharmacy was approx 18 min. Albert was very rude over the phone raising his tone in a passive aggressive manner. I overlooked it and didn’t say anything to him regarding his approach. While at the store I was looking for Benadryl and was not able to find the single packets I was looking for so I brought two juices and picked up my prescription. While going through the checkout process I asked Albert to please ring my two juices. Rather then Albert inform me that he will process the Rx transaction first followed by the transaction for the purchase of the juice he told me to sign the pin pad I said no problem but can u please add the juices he insisted with an aggressive tone and very rude for me to sign the pin pad. At this point I informed Albert you need to be mindful as for how you speak to people. At this point Albert took offense and began raising his tone. I informed him calmly you may not feel that your approach is rude or incorrect but as a customer I am informing you that your approach is unnecessarily aggressive and the way your approach it’s coming off to be rude. At this point Albert began to raise his tone again taking offense at that point I informed him I will not go back and forth with you but just know let this be the last time u raise your tone at me and speak to me in the manner you choose. Albert than shoved my change into my hand dropping two coins onto the counter dismissing me while raising his tone. I then went to the front to ask who the store manager was and was told by a Caucasian female with dark blonde hair that’s she is unable to provide me with the store managers name. I then asked her extremely angry how can you not provide the store manager name when I can call corporate or go online to get that information. At this point I knew that this store itself lacks supervision and management is clearly complacent and lackadaisical. The behavior that was presented by that pharmacy tech was extremely disrespectful. I am more irritated because the pharmacy tech was a minority and I am one myself as we are frowned upon as is. I am far from an ignorant individual but what more so got under my skin was knowing that if someone of different ethnicity was at that counter Albert would not have conducted himself in that manner. If this is the kind of behavior that cvs allows I’m disgusted and I really hope that someone reviews CCTV to see the behavior and actions of their pharmacist Albert."