Rent-A-Center

"Bought a laptop from them. They took the money out of my account and I still have not received my laptop and on top of that still want me to make a payment for something I do not even have possession of staff is fairly poorly communicated and believe me, I’m a manager at a different company, and this is not how you communicate whatsoever with your customers horrible staffing zero motivation was promised the laptop three different times already and all I can get is let me call you back in 20 minutes"

"Customer service has been great everyone has been wonderful they helped me when I truly needed it and I couldn't be more grateful."

"I gave 1 star as I'm not able to leave a 0. The staff and management are rude, unprofessional and disrespectful. I no longer have a contract through this company. They called me to open a new contract and I politely declined due to my experience. Weeks later I was notified of funds being charged to my account that I made a ONE time payment with. When calling I was notified that the manager made a mistake and charged my account (that wasn't supposed to be held on file). Since I have been charged 4 additional times. They do not safe keep your information nor do they fix their problems. Reaching out to Corporate company, they don't return emails and let the problem continue. Calling the customer help line not only do they not fix the situation but refuse to allow you to speak directly with their supervisor. They are liars, thieves and just a horrible company to use. Hopefully they shut down and leave the area as they are a disgrace."

"I had done all the necessary things needed to get started so I could have my furniture delivered and I was told I wouldn’t get it until a week later on Sept 7th which was perfectly fine with me. The day comes and they call my references and my job to verify. Great. Well I had been waiting all day for a call of when I would be getting it delivered and nothing. I call and they said they would get back to me. Never called. So end of day comes mind you it was supposed to be delivered between 3-5 and nothing. I called and asked what was going on and they give me this story about they tried calling me multiple times and left a voicemail and I received nothing!! So I got very upset and told them if you couldn’t get a hold of me why didn’t you call where I work I’m there until 5 and the man said why would we do that. Obviously to get a hold of me. So then I told them screw it I didn’t want the furniture anymore and to refund me my money and he was like okay bye. So then my husband called and the man told him I was very rude on the phone and was like well we’ve been waiting here and nothing so yeah I get it. They had someone deliver the furniture but my family had to help me get it down and I had to set it up myself. They’re not very professional, yes they kept they’re cool but it was something on their part they should have done better, rather than blame me for not being able to get ahold of me."