Jackson Hewitt Tax Service 50 Mall Drive West, Jersey City, NJ 07310

"After a previously bad review, I've changed it to 4 stars, as they stood by their promise of correcting mistakes made on my initial tax return submission. It took them a few trys to get it right, but they eventually got it corrected. I recommend purchasing the zero mistake guarantee. I would only recommend Jackson Hewitt your return is straightforward and not complicated."

"I feel so duped; but before I get into the details, I'll admit my own error: I should have found a way to find out the fee for the service before sitting down to prepare my taxes. I should have asked the preparer what the benefits of filing taxes with Jackson Hewitt were, prior to letting her prepare them. Now on to why I feel so duped. The fee for the 60 minute in person tax filing was not posted anywhere on the website nor on my appointment made confirmation page, nor in my appointment confirmation email, nor in the appointment reminder email. It was not disclosed at all at any point nor easily found on their site (I never found it), and then turned out to be an exorbitant amount, just to have me sit there while the tax filer/expert (who is very nice) did my taxes. What an inmense waste of time, and money. On top of it all, their service fee surpasses all other companies. Guess how much I paid for my taxes (and my husband's) being prepared jointly? $180 Dollars. I spent $180 to find out that by filing jointly, I was going to get $200 more dollars than filing separately. A very expensive lesson for sure. Next time, I'm filing online. To top it all off, nowhere on the emails nor website does it share that it is within the Sears in the mall, behind the mattresses (yes, that's right; I called and those were the directions). I mean, I don't really mind the location- I just wish I hadn't spent 20 minutes running around the mall looking for their locale. Please bear in mind this review has no bearing on the tax preparer who completed the taxes. Although I do wish she had shared the fee amount upfront, before proceeding, as a standard business practice, I share the blame for not having asked her. I should have asked and shared that I could not find the fees anywhere on their site, and/or called to ask, prior to the appointment. The tax preparer was knowledgeable, helpful, friendly, very professional, and were it not for the fee, I would happily return to her to do my taxes year after year. Even my grumpy, usually stranger averse toddler, liked her. She was personable, and is overall an amazingly knowledgeable, yet respectful, humble, and cordial professional."

"I called the 1800 number filed a complaint they said someone will call me back in 72 hours and it's been a week and nothing.i was gonna receive $620.00 and Jackson hewitt charged me $320.00 that's more than half of what I was getting."

"Completely understaffed and disorganized. Made an appointment for tax preparation online, arrived on time, was told they were running “a little behind” and that they would call when they were ready. They never called. Definitely would not trust them with sensitive financial information."