New York Sports Club

"Stay away if you don’t wanna be changed HUNDREDS dollars a month for services that you cancelled MONTHS ago. Everyone is unaccountable. They make any cancellation impossible but when you go through the hoop and hoops to cancel, guess what? They’ll still charge you by mistake almost $1000."

"Insufferably warm, in the summer and now winter months. Same issue last year. Pretty futile attempt to cool the place down with 2/3 fans just pushing around hot air. Management need to address the issue seriously. Also constantly has broken machines that take weeks to fix. Not enough hand weight in different areas of the gym."

"Boxing class with Brian, is great! Brian has been the best trainer. Patient, detailed and fun. Who's better?"

"I am shocked to see how many people mention the “great staff” here. Ive been a member for a while and lived in the are for even longer and have consistently been disappointed by this gym, the staff and most important recently, the customer service and management team. 1. The gym is disgusting, very unclean, unkept and downright filthy. I have seen dirt and garbage on the floor, in machine cup holders, in the bathroom and has not moved or cleaned up for WEEKs. Roaches are always walking around or are just laying on the floor squished or dead.. disgusting 2. The equipment is horrible. Broken, half of it missing, parts falling apart, you name it. 3. The AC- broken for, the last.. +8 months? It was broken for majority of the summer, where it eventually got so hot that the gym had to close certain areas due to “unsafe temperatures”. At one point it was well over 95 degrees in the main gym area and NYSC solution was not to fix it, but instead put huge fans everywhere to blow this hot and extremely smelly, stale air around. Honestly unbearable and absolutely disgusting. Im not convinced that the AC is even fixed today- if you ask staff everyone will give you a different answer from one another 4. Lastly the management. I emailed customer service almost 4 full weeks ago to cancel my membership, the manager of the gym was looped into my email to help resolve also 4 weeks ago (jimmy chen i believe his name is). I follow up at least twice a week for about a month and have yet to get a response from the manager or the customer service team. I have now paid for another month of this horrible gym because they wont respond. Very sketchy business practices, obviously does not care about the members and customer service is.. non existent. Save your money- go to another gym, but dont waste your time or efforts here. You wont get close to the experience you are looking for."

"It depends which gym you go to it can be clean, nice and comfortable to work out, I decided to go check out other NYSC and some have workingv steam rooms and saunas. Some are clean and employees are nice."