Anna's cleaning service Ny inc

"My encounter with Anna's Cleaning Service was nothing short of a nightmare. The experience was utterly appalling, filled with unprofessionalism and unreliability, leaving me deeply disappointed and regretful for ever hiring them. The issues began right from the start when I attempted to schedule their services through text messages. The management's communication was shockingly rude, making the process unnecessarily challenging. Understanding them was an ordeal in itself due to their unclear and muddled responses. To make matters worse, their disorganization became evident when the scheduled cleaner failed to show up as expected on Wednesday morning. It turns out they had mistakenly scheduled the appointment for the following weekend. Such carelessness and lack of attention to detail were simply unacceptable and a complete waste of my time and energy. When I tried to express my disappointment and frustration by calling the management, their response was astonishingly disrespectful. The person on the other end of the line seemed unsympathetic and even went as far as saying they were glad they didn't send anyone to me. Treating customers with such disdain is entirely unacceptable and unprofessional. I genuinely hope that no one else makes the mistake of hiring Anna's Cleaning Service. Their disrespectful behavior, disorganization, and unreliability have left me with a profoundly negative impression, and I cannot recommend them to anyone seeking a reliable and professional cleaning service. It's essential to avoid such a regrettable experience, and I suggest looking elsewhere for a more reputable and customer-oriented company."

"I have been using Anna's for years and they are amazing! They are always on time, kind, can book via text, and are superstar organizers and cleaners. I have pets, am messy, have a crazy schedule, and am prone to the dreaded depression nest, but after Anna's comes it feels like a weight has been lifted. Can't recommend them enough!"

"Anna’s Cleaning Service has taken care of my home, including move-in and move-out, weekly for the past 9 years. The girls are always professional, punctual, and pleasant to deal with, and trustworthy (we often have personal things lying around and have never had an issue). Anna is quick to communicate and flexible. Highly recommended!"

"Great, quality cleaning service done at my place; my home smells good and was so clean and tidy. Thank you"

"The worst cleaning experience ever. Was supposed to come with own vacuum and mop but did not. Spent 3 hours in small studio apartment and it was still dirty when she left. Walked around having to point out things that had been so blatently missed. Had to deep clean myself once the cleaner departed as the cleaning services were useless. DO NOT RECOMMEND."