iFix New York

"Excellent service. Phone was repaired perfectly and very fast turn around. Staff friendly and responsive. Well worth every dollar spent to have iPhone back after smashed screen replacement. Highly recommended."

"I had a paper jam in my HP printer, brought it to iFix Saturday afternoon; Monday they notifie me the the engineer would get to it the following day; and sure enough it was ready as promised. Very happy with quick turnaround."

"I called “Ifix” and they told me that they did service the Playstation 2 and that I should bring it it for diagnosis. A day later I received an email and called them to see what happened, turns out the lens was the issue not to my surprise. I asked what the quote was and it was exponentially higher than all the other shops ($170 USD). That's the same price I purchased this console for. I told the person over the phone that it was the most expensive quote that I had received and that the only reason I had brought it to them was because the turn around times for the other shops were so long. I was reluctant and asked if I could pick up the console and if there was a fee for the diagnosis, they told me there was no fee and then told me they could order the part now and have it in by the following week and that the repair would be done “same day”. I would be paying an exponential amount but I would be getting what I wanted which is a fast repair time. That would have been worth the extra $90-100. In my mind it would be one week waiting for the part and on the second week I would have my console, and I would have gotten exactly what I was looking for. The following week, a week had past and it was now the second week they had my console in their possession. I called on Monday of that week to see how things were going and if there was an ETA. I was informed that “they were still waiting for parts”. I called again on Wednesday asking for an ETA to which I was told “they were still waiting for parts”, no word of an ETA and I was dumbfounded that there was no way for them to check when something was to be delivered. I then explained that I was told the repair would be done by this week and the only reason I left it with them is for that reason, he informed me that he would meet with the technician that day and give me a call back that day or the next. A call never came. At this point I did not trust them. You cannot charge a premium price for services and have no communication with the customer you’re dealing with. I headed over to pick up my console, he checks my information and informed me that they were “waiting for parts” not a surprise. I told them that was fine and no longer wanted the repair done, and was informed that I needed to pay 15% of the repair for restocking fees, this was because they had already bought the part. It came out to $25 USD, and When I got home I realized that one of the cables for the power block was missing (the part of the cable that’s inserted into the outlet). On top of that the glossy piece that was mysteriously removed and confused my was broken. It looks as if it was pried off with brute force and snapped, something I did not notice. This upset me even more because this console was in perfect condition for its age. And this is not mentioning the new scratches that can now be clearly seen at the top of the console. I did not call them back about these issues because I can already tell by the service this far it would make no difference. So I opted to make this review, and I have never written a review before about any company. They got paid $25 in the end, got to keep the part they bought for a future repair, now have the other end of my power cable to use, and gave me back a console with far more wear on it than when I had brought it in. Even if the repair had been done in the time allotted, the damages to the outside of the console would still be present. Please make your own decision on this shop when you need a repair, they’re probably good at fixing phones and have a good reputation in that department, but on other devices BE WARY! I can only conclude than an inexperienced or careless technician opened my console. I see there are other negative reviews here and wish I had seen them sooner. Additionally I see they like to make PR statements under the negative reviews so pay no mind if there’s one under this one, no words or statements can amend the negative experience with this shop. Words cannot fix the damages that have already been made. Thank you for reading and stay informed."

"Based on my experiences with this place and what is known about it I would not go back here to have a repair done but rather i would look elsewhere. Despite the eloquent words that may be written and arguments that they make in responses, a previous customer said it best: "I do not trust these people". This is correct. If you are willing to pay what they ask this shop does have the ability to repair electronics."