Blue Diamond Disposal

"I was a former Ayer’s Sanitation customer and after the sale of the business to Blue Diamond my pickup service has hit rock bottom. I have random pickup of recycling, no pick up of cardboard and every week they spill my recycling container- leave the contents all over the street and drive away. All this after a rate increase and a HUGE Christmas cash bonus. Do we have any other companies servicing Sussex County. Help frustrated in Wantage!"

"The company has been great. If there is a snow storm they don’t pick up. I called x2 and was told we will b there. Never showed up. Disappointing. I’m a loyal customer."

"We miss Ayers! This company is horrible! They suspended our service because the bill was overdue....How about SENDING A BILL ? How about an email, letter, call, text? They had ALL our contact info wrong. Funny Ayers didn't have a problem getting a bill to us or getting paid! Disaster! They just stopped picking up NO notice. When I called them the man on the phone was disrespectful, unapologetic, and nasty. Looks like they are following in Waste Management's footsteps. When are we going to get a reputable company here? Ayers was phenomenal. This is yet another excuse of a low life company running a horrible business because they can - because we all have such limited choices. I will be going to the dump myself. Their poor customer service and poor service in general just cost them another customer ! BYE BYE BD! You didn't last long with us and I'm sure you won't with many others with your nasty , lazy, inadequate employees!"

"So after being transferred from Ayers Sanitation, Blue Diamond changed my pickup time without notifying me, defaced my mail box by putting a sticker on it that says, your trash wasn't out at your normal pickup time 5:30am. Then they picked it up anyway and when I attempted to remove the sticker it was like it was installed with super glue and half the sticker is still there. They have denied the use of the stickers, have promised me that they will clean it off and this has been since August. Now they have taken to removing the lids from my cans and throwing them down the bank behind them into my pine trees. Once the recycling lid was almost 6ft up into the tree, regularly down the slippery bank. When I speak to their customer service team, the first thing they say instead of I'm sorry or we will look into that, is "you saw our guys throw the lids into the trees?" Do I need to be down there at 5:30am to watch your personnel collect my garbage and recycling?"

"The hardest working and nicest people to deal with as a consumer. The workers are so friendly and always wave hello. They are ALWAYS consistent in time and attitude. Any Problems?: The live person customer service is second to none. Always responsive. I appreciate you all. Keep up the good work!"