Niagara Pools & Spas

"Hello, We are 100% satisfied with Niagara Pools & Spas, especially 100% credit goes to Louise Biondi for EXCELLENT customer service and helping me from starting to end. I’m very much Thankful to Louise for helping me select the best hot tub as per my requirements, guiding me with the Spa electrician and Gazebo installation team, as I’m not familiar with all these things. This was first time for me but it turned out very well with the help from Louise. She has a quick response in text messages/phone calls and great warm welcoming friendly attitude. Louise, You’re THE BEST OUTSTANDING customer service employee in Niagara Pools & Spa. Thank you, Sree."

"100% satisfied with our purchase and our saleswoman, Louise. The tub is amazing and Louise has been available for all of our questions and has checked in regularly. If you're looking for a new Jacuzzi, Niagara is your place and Louise is your gal."

"update 11/5/23: Its great I can always call to get expert advice. The counter people are very experienced with inventory and pool care. Bill is an expert. Two months ago: Excellent! My pool pump impeller housing sprung a leak Sunday night. I brought the pump in Monday morning 10AM when they opened and asked for just the housing. They had it in stock at a reasonable price. I picked it up at their warehouse 10 minutes away. In all, driving, impeller replaced, 2 hours, and I’m swimming “A-Ok” Thanks!"

"My husband and I were anxiously awaiting an opportunity to purchase a Jacuzzi hot tub- post Covid. We entered Niagara Pools and Spas a little hesitant due to a disappointing experience at another retailer. Louise greeted us with a smile, tons of knowledge on the products and personal insight on being a Jacuzzi owner herself. From beginning to end the process was seamless. We chose a Jacuzzi on the floor since we loved it so much- and Louise made it happen! Within two days the tub was safely delivered and set up to our liking. Louise even called the next day to touch base and make sure we were satisfied! I highly recommend Niagara Pools and Spas and “thank you” to Louise!"