Petco,

165 Bricktown Way, Staten Island, NY 10309

"Very poor management at this location. The store is dusty musty dirty and disorganized. No bags, no carts, no baskets, cashiers stations are just a mess. The staff are kind and friendly. However trying to leave the store with 20 cans of cat food with no bag was enough for me to remember to never come here again!"

"They deserve zero star! I made the appointment and confirmed at 12:30pm, they refused to take me in because I was 10 minutes late. They asked me to come back at 2pm just because I was 10 mins late; however, there was no appointment or other dogs while I was wondering there until 12:50pm. It could have been done in 3-5 mins(which ended up it was less than a 3 mins thing!) It is ridiculous they refused to take us in. I came back 1:38pm and I was the first one in line. There were 2 more dogs after me and the guy Mark decided to get them in and did their appointments before me! Why the heck would they ask me to come back at 2pm and said they would check me in right away but then they took care of other people while I came back at 130ish and wait in line first!?? This is unacceptable and unbelievable!! The vet gave her a shot and it’s done in 3 mins! This place is a joke and I’ll never come back here!"

"I booked private lessons for my dog. Apparently website booked something incorrectly. They probably had a glitch. I spoke with trainer after that and he scheduled the time of lesson and said that we will figure out the payment when I come in. When I came in, Rocco the trainer said that I can pay today but can’t have a lesson the one he scheduled for me. When I tried to remind him of our conversation that he booked me and my dog for four pm, he turned around and left. He is arrogant, impolite and probably too lazy to give a lesson. He is probably the same way with dogs. Do not take your pets to him. I would not trust him with my dogs."

"Everyone was kind and informative. They treated my family with such care and showed so much compassion for our fur baby. The appropriate testing was ordered with treatment. Excellent team."

"From the moment you step into Vetco, Dr. James DiGiuseppi exudes warmth and genuine care for animals. His passion for his work is evident in every interaction, and he goes above and beyond to ensure the well-being of his patients. Whether it's a routine check-up or a complex medical issue, he approaches each case with meticulous attention and expertise. His diagnostic skills are truly outstanding. He has an innate ability to identify and treat ailments accurately and efficiently. He takes the time to explain the diagnosis and treatment options in a clear and compassionate manner, ensuring that pet owners are well-informed and involved in the decision-making process. I can confidently say that he is an exceptional veterinarian who has made a lasting impact on both me and my furry family member!!"