London Jewelers

"On your website it says that you have Rolex. We traveled from far, paid 100$ for parking in order to buy a Rolex for our daughter’s birthday and when we arrived one of your sellers told us that you don’t carry Rolex anymore. He decline to call other locations to ask if they carried what we were looking for to help us. WORST CUSTOMER SERVICE !!!"

"Teri, I just wanted to personally thank you for your efforts. I live in California but you treated me as if I was standing right in front of you. You tracked down exactly what I was after and handled the telephone order as if it was second nature. When a company chooses an employee they are choosing the face of said company. I can see why they need you there. You are a wonderful face of London Jewelers. Thanks again Teri ! I hope to work with you again in the future."

"I've had great experiences purchasing jewelry and watches at various retailers in the past, but London Jewelers and Ed Sherwood are in a class of their own. Earlier this year, I wandered into the Manhattan location toward the end of the day. I just wanted to browse the watches, and I fully expected to get minimal attention since it was almost closing time. Instead, Ed greeted me with a warm welcome. And when I had questions, he gave really thoughtful answers and his honest opinions. Ed was not only knowledgeable, but also just a great guy to chat with. I didn't buy anything that day, but felt very welcomed to return to just browse and say hi, which is what I did for months. Ed quickly become more of a friend than just someone working at London Jewelers, and today I have two new watches because of that friendship. I really couldn't be happier with my whole experience with London Jewelers, and I'm sure I'll be browsing again soon."

"I cannot express in words the level of phenomenal customer service, attention to detail, and communication I experienced with Teri at London Jewelers. But I’ll try. I live in California, and had the absolute best purchase and service experience of all jewelers I have every purchased from in my life. Teri is so knowledgable, helpful, and kind. She made my long desired purchase of a Panerai watch so pleasurable. Do not hesitate working with and purchasing from London Jewelers. Even from a distance, Teri made the whole experience absolutely perfect. Thank you Teri and you earned a customer for life! -Sean"

"Very fortunate to have met Ed. Shopping for luxury goods can be a gruesome experience, especially if you have no idea what you're doing. My purchase at London was for an engagement ring setting. This process was proven to be more complicated than I expected. Since I purchased my stone elsewhere, there were many processes that I was not aware of. For example shipping regulations, appraisals and insurance for jewelry. To ensure I do not make any mistakes in the process, Ed was very patient and equipped me with the knowledge I needed in order to prepare for each step of the way and be confident with my choices (leaving no room for buyers remorse). Many will have their own story for their engagement project - some good and some bad. I'm glad mine worked out perfectly!"