Alberto's Pet Shop! Pet Grooming 8 Payson Avenue, Manhattan, New York 10034

"Awesome experience- they made my lil PomShih look so incredibly cute & stylish. I highly recommend them!"

"I have been going here for over 2 years now that the owner is never there the woman that work there do not want to do anything I was rejected 4 times for an appointment when before no appointment was needed the youngest girl that works there should not with her attitude I imagine what she does to the animals in the back"

"I have taken 3 dogs for grooming here for several years (2 have passed away). This is the third dog. From time to time, the dogs were not perfect but for the price before you could not beat it. Until..... So, the last time I had an issue with the grooming, namely the nails on all the paws were not cut, some nails were jagged and his hair was improperly trimmed. This time I had to speak up. I was told to bring him back in but I just waited until next appt. At appt drop off, we explained what had happened to make sure it did not happen again. This is where it falls apart. The young lady at the front desk, had an attitude with my assistant and the customer service was super poor. When I am told, I call to clarify that what will be done to my dog and I speak Alberto, the owner. I explained what I want and he changed the price and increased it by $30. I had paid $30 less for the same service 3 times before. I asked for a courtesy discount since I had a problem before, was a long time customer and his front desk person was rude. He said it was his daughter at the front desk and she is not rude. I apologized because I did not know that it was his daughter but said she was impolite to my assistant at drop off. He told me he would not groom my dog. I think it was an attempt for me to agree to the price since the dog was already there, but I found it unprofessional. I said we would pick up the dog. And if the price increase was valid and he had explained it nicely, I would have paid it without issue."

"Horrible service, horrible owners. Unprofessional and inhumane treatment of the dogs and owners. Wish I could give them zero stars. I had been coming here for years and I will no longer be giving this business any of my money. They left my 12 year old 4 lb dog caged for over 6 hours eventhough we had an appointment. I called several times to check in and was told he was being groomed turns out they had not even started him. As I explained to them had they told me it would be hours of waiting eventhough we had an appointment I would have never left my baby there. I would have came back another day. It's inhumane to leave a dog caged with no food for that many hours."

"Alberto pet shop is an excellent place to take care of pets, especially dogs. I have been taking my puppies there for more than 15 years and the care givin is first class, clean and hygienic place and in the last visit my Yorkie terrier got his hair and his nails cut and he looks amazing. Thank you Don Alberto for your great care. I recommend him to all my friends and family"