Petopia 226 West 116th Street, Manhattan, New York 10026

"Terrible terrible experience!!! I bought a harness the store salesperson strongly recommended. And it only lasted a week and a half. My dog is only 3 months old. The manager said there’s nothing they can do about it and told us to contact the company. I didn’t buy from the company. I bought from your store. Why is it my job to contact the company? You might saved 32 dollar not making the refund, but you lost a loyal customer, you got a 1 star review, and a negative word of mouth in this neighborhood."

"Great pet store & reasonably priced! They have everything that you could need. Large assortment of foods, treats, toys, treatment, bathing products, etc. They also have a big discount section right at the front of the store that has good items on sale. The staff is very friendly & the store is always clean and stocked. Definitely recommend shopping here."

"You'd do better buying what you need online. They say that you can get a refund with your receipt but if they sell you something that's defective you can't get a refund you can only get an exchange or credit. That is not good business. Sure they save money in the short-term but you end up losing customers in the long-term. I ended up exchanging something that was defective that I purchased from them for something that I didn't want and didn't need. My option was to return to the store and use a store credit. Why would I purchase anything else from the store that gave me an unsatisfactory defective product in the first place? I won't shop here again even if it means going completely out of my way to get what I need. Not to mention that their prices are not competitive. They are overpriced."

"I couldn't resist leaving a 5-star review due to the delightfully amusing name of this establishment. Not only is the place impressively stocked, but the staff's exceptional politeness truly stood out. Despite being a bit off my regular path, I'm already looking forward to my next visit to grab essentials for my feline companions."

"The young lady at the counter was extremely helpful. She gave me plenty of insight regarding my dogs eating lifestyle. For that I will forever be grateful. I didn't get her name but I visited the store 7/2/23 around 6pm."