Petco

"Grooming is overbooked and the groomers do not listen to the instructions the owners give them. The groomers seem overwhelmed and just cut all the dogs hair short…. Traumatising the dog and upsetting the customer. This being the flagship location should have a better way of handling grooming appointments and also listening to what the customer has requested. Kindly issue me a refund - also her teeth were not brushed and she has a knicks near her hind legs…"

"This is the fairyland for your beloved pet. A must stop. Lots of options for both dogs and cats. Fun section for fishes and small animals."

"New store, same tricks Introducing the Petco Quality Guarantee, namely that your pets will likely die within days of purchase. After being moved into a brand new store complete with glittering tanks and a revamped filtration system, I had hoped that PetCo Union Square’s aquarium department would manage to clean up its act. Alas, I was mistaken. On my first visit to this new store, I saw one of their ‘for sale’ fish floating at the top of its tank, dead. On my second visit to this new store, I saw three of their ‘for sale’ fish floating at the top of their tanks, dead. (One had clearly been in there for some time, as its tank mates had managed to make a lunch out of one of its eyeballs - charming!) It appears this store continues to fail to grasp the nettle and handle the root cause of its aquarium department woes. All fishkeepers know that a quick cursory glance into a fish tank every morning will reveal, shockingly, who is dead and who is still alive and kicking. Dead fish can then be removed using a net, some of which are for sale within this very store, a dog bowl, also for sale here, or, for those who are feeling REALLY brave, their own bare hands. PetCo would do well to heed this advice, preferably before any of its staff try to issue platitudes to paying customers such as, ‘Is your tank big enough for this fish?’ For posterity, I have attached my previous video of a dead fish at this store’s previous location."

"What!? Where did this place come from!? The renovation is amazing. There's a vet, a barber shop, two floors, a specialty restaurant just for animals. Super clean and super well organized. I really wish I lived closer to here I would go all the time! I really appreciated how well laid out everything was. The quality and stock of items and the variety. They even had seasonal stuff for dogs and cats. The fish section was also really neat. They have live coral and a really neat selection. Staff was friendly and helpful you could tell they love animals."