David Yurman 1200 Morris Turnpike, Millburn, NJ 07078

"The sales experience in this David Yurman store within the ShortHills mall has changed. I have other pieces from the David Yurman line and came in this store to purchase it. The sales lady I had in the past was pleasant, warm, and helpful. The sales guy on Christmas Eve that I had was disappointing, so I decided not to buy anything from this location. The sales guy continued to look down on a handheld device rather than answer my questions properly. Even my teenage daughter felt he was more interested in his handheld device than helping us. Salespeople are usually a reflection of the top of an organization, so the David Yurman brand buying experience is a big issue for me hence I will start to look for a new quality brand to purchase starting with Valentines day. If you decide to buy David Yurman jewelry I would have a list of other locations and read their reviews so you find a location that will match the buying experience you desire."

"Not a welcoming place, Very unprofessional staff. My daughter went there to purchase a bracelet for her boyfriend, and the lady was not helpful at all , she was rude and annoyed, that my daughter asked to see a couple of different styles before making her decision to purchase. Also the bracelet was not cleaned or polished even after the lady behind the counter assured her that she will clean it. I wish my daughter would have just walked out instead of making the purchase. I will check the refund policy and go back for a refund."

"Interesting visit. to get a gift I had ordered online for pick up in store. The store was dry no greeting from the employees barley wanted to help get the process along. Then they had the nerve to cancel the order just to re process something I already paid for was that for comission. Please hire better Quality folks instead of old ladies who dont have social skills. Having said I got charged twice and had a horrible visit."

"Not the best experience. We went in. The sales lady had no personality. She wasn’t very nice. I showed her the exact bracelet I wanted. The blue version of the pink one I had already on my wrist. During the check out time- her system was down. She asked if we’d shopped there before… yes, as shown by the bracelets currently on my wrist. Because the system was down they had to call in the credit card. Seemed very scammy and weird. It took forever for her to package the bracelet. She told us that we’d get an emailed receipt. Never received the receipt via email. This was just the opposite of a good/semi-luxury experience. They sell David Yurman in the Neiman Marcus and the Bloomingdale’s. Go there or just order online. Save yourself the hassle of dealing with them in person. We worked with a different than I normally do. There’s a lady that works there that is amazing and I had a great time shopping with her for a birthday gift. Maybe if we’ve had a different salesperson she’d be better but the lady we had this time was just not good. They definitely need to do better especially when you can buy the same things in two other stores and online."

"Purchased a beautiful bracelet for my wife online. We went yesterday to pick it up. I didn't realize the store closed at 7 pm just as we arrived at literally 7:04 . A dark haired young gentleman was just closing the door when I said we were just here to pick up a purchased gift. He said sorry we were closed and locked the door. There was a second light haired young man working as well but behind the counter who was just shaking his head with a smirk on his face saying "NO we are closed." I asked for the manager as he was holding the door closed. The gentleman at the door called out to the manager who then appeared. I stressed to her we rushed over from 20 minutes away and thought they were open till 8 pm like the mall and apologized. I told her it was a gift and was paid for already. She moved the door open and invited my wife and I inside. She asked for my name and ID and retrieved the bracelet. I was so grateful for her kindness and wonderful customer service. She even engaged us in a conversation while the gift was being boxed. I would like to thank Laura P. the manager in Short Hills for her consideration and pleasant attitude. You are a true asset to the company. My wife and I are both business owners for over 35 years! That is how you handle customer service. Thank you and Best Regards. Anthony & Dana"