Van Cleef & Arpels

"Horrible experience. Very turned down for the in store experience. Avoid the store at all cost."

"We normally don’t write reviews but thought I would since my recent visit to VCA was a quite positive experience and also because over a year ago when my wife and I visited it was not. We decided to try again and, thankfully, were pleasantly surprised. We were cordially greeted upon entering and escorted to the waiting are in the back, offered refreshments, etc. After a short wait we were greeted by Dilys who was quite cordial and professional. Since this was a gift for my wife’s birthday Dilys explained that what we wanted wasn’t currently in stock but she took the time to show us alternative pieces and, fortunately, my wife was able to settle on one. We really appreciated the professionalism and care we received and definitely will be a customer for life."

"Had a really disappointing experience with a salesclerk yesterday when I came in to purchase an ornament. They did not have it in stock so I kindly asked if I could see the one which was available anyway to see the piece. I was immediately met with a strong look of annoyance whilst I spent a few minutes looking at the piece. My friend who accompanied me asked a little more about it and more looks were given. We have bought from this brand before and even have family who work for the brand and were very upset with the 5 minutes of interaction we had with the clerk. Sadly we will not purchase from this store again due to the arrogance and low level of service of the clerk. Maybe we were dressed casually as it was a rainy Sunday but felt we should not have been treated as such."

"I had a memorable experience shopping at Van cleef at the short hills mall location, thanks to Nicholas. He helped me pick out the most beautiful Malachite piece. Was very efficient, friendly and knowledgeable. He took his time to ensure I was happy with my purchase, explaining details of the piece and not rushing me in the process. He also offered to clean my bracelet without me asking for it to be done. I definitely would recommend Nicholas to those who want to take the full advantage of luxury shopping at Van Cleef and Arpels. The only reason I gave 4 stars was because of low inventory."

"Second time we purchased via this store. Fatou is our SA, always lively and very insightful. Enjoyed the experience."