Peloton - Manhattan West 1 Manhattan West, Manhattan, New York 10001

"In Spring of 2022, I purchased a peloton bike and installed it at our home in Montana. This past summer, Peloton pushed through an update on their bikes, which our bike will not accept, and will not connect up to Wi-Fi. After spending hours on chat, and on the phone with representatives, we have tried every remedy possible. The screen is clearly a manufactures defect and Peloton refuses to replace it at their expense. The excuses is that warranty no longer applies even though the bike worked fine up until they pushed through an update. It’s clear from various chat groups that the monitor is the issue. Peloton refuses to pay for a technician or replacement of the monitor. I fought to have a technician come out at their expense which they agreed to. However, we weren’t able to get back to our residence until December and Peloton decided to cancel the work order in that time. I was able to rebook the original technician for when we came back on December 27th but then he informed me of the cancelled wororder. Through more hours of argument with various customer service reps, they have re-issued the work order but not to the same technician. Now I'm told no one is available until January possibly, but the original tech was. I was told that's not how the service works and we’ll have to wait for availability. So now we've cancelled the one we've booked because of Palotons customer service error. I'm tired of not having a bike to use because it's useless without the monitor connecting and honestly tired of Palotons excuses. It's a manufactures defect! I would like them to refund the original purchase of the bike and I’ll buy some thing that works and with a warranty that covers manufactures defects. They can have this bike back since its only been used 3 times. The complaint is now with the Better Business Bureau of New York"

"Terrible"

"My family had a membership for 2+ years. We cancelled it through the App back in April. Come to find out, google has still been paying them. I didn't even know my membership had anything to do with Google, nor did they tell me I needed to cancel payment through Google. Fast forward to today, multiple calls to Peloton and Google, no refund issued. I have been promised calls back from Peloton with no result. I have been hung up on twice when they refused to answer my questions. Bottom line, they admitted they have been receiving the funds since my account was cancelled and they are refusing to refund the money stating I have to go through Google. I'm tired of the runaround but i'm not going to let them steal my money. I hope this post turns YOU away from them. They are untrustworthy and not worthy of your money! You can get a better workout for free on YouTube!"

"Wow"

"WITH."