Petco

"I stopped in to see if my dog Sugar could get her first nail trim. We just rescued her and I was so nervous! We had the MOST wonderful experience with Liz the groomer.. She was so kind and fun with Sugar!!! I will be back and back again because of Liz!!! The cashier Susan, was extremely helpful too! I came to pick up something that was out of stock when I got there...the cashier made the arrangements for it to be shipped right to my home. I just had to wait 3-4 days! Saved me an extra trip. AMAZING people at East Hanover Petco!!! THANKS"

"Went in to see if the groomer had time to do a nail trim on my dog, and she said we needed her vaccination records. We said that we didn’t have them but we usually go to another Petco so if there’s a system she can look them up. She said okay and that she needed to ring up another customer. We waited around, then found her organizing litter boxes. Tried to give her the benefit of the doubt (maybe she didn’t see us) and she said she would be with us in a minute. She was nowhere to be found. Eventually we decided to leave and we saw her chatting away with someone in the parking lot outside. Overall really disappointing customer service experience."

"We took our dog to a local groomer today and she told us that our dog's anal glands were not even expressed as it was pretty full and her nails -- although were cut -- were still quite long and were not buffed (which I believe are add on services). It's disappointing that it is taking long for this to be resolved and quite upsetting that we paid so much for poor service, or rather supposed service. It makes me wonder how many other customers are not aware they're paying more for nothing. I hate to give a bad review, but hopefully, it helps future/current clients."

"Animals available are not cared for. Lots of staff standing around chatting about co-workers who should be cleaning out the tanks and cages. Very upsetting for an animal lover to see."

"Liz D has been the most unprofessional groomer I’ve ever dealt with, from her presentation to the results delivered, specially for a 5 hour grooming appointment. Our dog (a well trained maltipoo who loves being groomed) was left with his hair all sheared up. Knots and Matt’s all over his ear and tail. Nails unbuffed and uncut even though we paid extra for these services, leaving a uncut nail lifted causing pain. The store cashier was shocked on how poorly our dog was groomed and tried to talk to Liz about it but she just responded with attitude. I never received a follow up from the manager since a month ago and her email just bounced back at all time."