Made Goods

"Awful experience. Expensive piece of furniture took months to arrive, including because the product was lost on way to our house. Then, when it arrived with severe damage, and a hole in the box exactly where damage occurred, company blamed us and refused to provide a refund or exchange. Tried to resolve, but representatives always had attitude. Go elsewhere. Would give zero stars if could."

"I would strongly suggest that you avoid this company. There is absolutely no quality control with their products. I spent 3000 on a mirror and the color was completely different than the color swatch. When I contacted the company and told them, they said the variation was still in the range of what they deemed acceptable ( see picture). They said I could send back the mirror for a replacement but they couldn’t guarantee it would be the right color!! They refused to return it, guarantee the right color, or offer a substantial discount ( what they did offer was Downright insulting). They don’t care about their customers and there is no quality control! Go elsewhere for your home furnishings!"

"They do not honor their warranty and will deny any RGA by claiming it was unreported freight damage - In addition they are extremely dishonest and claim the packaging was damaged even though we provided pictures showing the damage was a hidden manufacturer defect and not freight damage, (a weld on the fixture was broken in the box) and the packaging was in perfect condition. We sold over $60,000.00 of their products last year and they still treat us this way so just imagine how they will treat a homeowner or designer. We have over $17,000 of their products on display so if you need a Great deal we are having a fire sale"