The Chelsea 160 West 24th Street, Manhattan, New York 10011

"I lived here for a year and actually thought it was okay. The doormen team are particularly friendly and helpful. However, during my move out process, I had a shockingly unpleasant experience with the leasing office. We booked the freight elevator two weeks ahead of time and got approved. 4 days before our moving day, there was an announcement that the elevator goes into modification for the next 4 months starting that day. No mention of alternative plans for moving. I tried to ask if they can start a little later on that day, and I did not expect the attitude that I got. Giana from the office gave me a lecture on how these massive projects always have short notice and I should be flexible. They can't confirm a start time, and on top of that they are "unwilling" to compensate any additional movers cost since "it's not our fault". When I asked what my options were, she told me I'm welcome to throw things away ("Maybe you want a new couch or a new bed.") She also said the whole management team will for sure echo her response. This is a decision made at company level and I should feel free to take it up. Putting aside the fact that I pay a mandatory monthly amenity fee and I reserved that elevator in advance, the way she handled it lacks any basic respect or empathy. Fortunately I talked to other people on the team and they don't think this is too crazy of an ask to start the construction a few hours later (I mean we will still see whether we can successfully move out) I would just avoid this person if you live here."

"I have been living in the city for about 7 years now and were looking to move to the Chelsea area. Ally in the leasing office was very kind and super knowledgeable, and made some thoughtful suggestions that I believe made the leasing office stand out vs. most others. Some unique aspects re the building: 1) Having previously been a hotel, this rental building boasts a hotel-like lobby space and hallway; 2) we were pleased with the spacious amenities (incl. a nice gym and work space) and decent closet spaces in the units, for a building so centrally located; 3) It's right next to Whole Foods and a couple blocks away from Trader Joes; and 4) the building has a private garage (separate monthly charge) which, for people with cars, are of great convenience and uniquely positions the building vs. other rentals in the area. All that is to say, thanks Ally!"

"I have been to over 15 buildings this week around Chelsea area to find an apartment and without a doubt The Chelsea exceeded all expectations. Not only is the building the most beautiful (and right next to Whole Foods), the units themselves are fitted with gorgeous appliances, the gym and roof terrace is epic - most of all though, the management team went relentlessly above and beyond to answer all my many questions and do everything they could to make me feel a part of their community. The Chelsea really stood out and by a mile."

"My partner and I moved into The Chelsea together, and both love the place. When we broke up, neither of us wanted to leave the building. The leasing office quickly helped me find a different unit in the same building, and worked with us to replace our joint lease with two new ones. The entire Chelsea staff, from maintenance to the concierges who made sure I still got my packages after the move, made a painful process a lot more bearable. If you want to live in one of the nicest residential neighborhoods in Manhattan (Chelsea), definitely come into The Chelsea leasing office and ask to see a few units. Ask to work with Ally Schmitt if she's available; though honestly, you'll be in good hands with anyone who works here."

"My girlfriend and I are looking for an apartment in NYC after relocating from LA for work. While we are both very excited for this new chapter in our lives, the NYC market has not treated us well and it has been almost impossible to find an apartment while working full time. The second we met with Ally for our tour of The Chelsea, she put us at ease and was so kind and patient as she walked us through our options. We love the building (especially the views from the terraces) and felt as though many of the floorplans could meet our needs. We look forward to continuing our search with Ally to hopefully find our next at The Chelsea"