Vista Point Apartments

"A really unprofessional and unpleasant experience, having to chase leasing agents & management to get back to you. Still waiting on mine and my partners’ application fee refunds - as WE did all the work annd communication! Also very interesting how after my partner submitted his passport photo, we stopped hearing back. Discrimination? We’ve rented together for 3 years at another HIGH END development, with zero issues. Vista Point is a complete waste of time."

"This place is a revolving door. They are always raising the rent which makes people move constantly. Absolutely nothing is included, you pay for everything, garbage, water, heat gas, oil, electricity…..everything, might as well own your own home. Trying to phone the office is impossible, they never answer, emailing forget getting a response. So unprofessional. Neighbors have dogs off leash, we have pictures. Children outside unattended throwing balls and leaving bikes laying around. The fitness center has been updated, yet maintenance does not go in to clean the floors or the equipment. The so called landscapers make more of a mess then their worth. This place is a joke and management is a bigger joke."

"After making an appointment to see an apartment here with Salvatore Cucullo, I took the metro north at 8am and rode up there for the viewing. Mr. Cucullo emailed cancelling the appointment after I was already at the station nearest the apartments (More then a 2hr commute from where I live). I called the office and spoke to "Matt" who said that Mr. Cucullo wasn't in at all today. When I asked "Why would he make an appointment on a day he had off?" Matt had no answer. When I explained that the ad that I replied to, Matt said "Well the problem is that we don't have either of those available to view. If you come to the office I can show you a video of the apt or we can schedule another day." I replied "Why would I schedule another day, waste money and time on another commute when your staff couldn't keep the original appointment? I'm coming by the office today, thank you." Livid, I headed to the property. Upon arrival, I was greeted by Matt. There were two other women there, one of them was dismissive and couldn't be bothered to deal with a potential resident (which is a massive red flag). I let Matt give me the "tour" which was literally a youtube video of one of the units. If there are videos, they should have been on the ad to begin with but I digress. I took the paperwork, said my farewells and walked out of the office. At this point the ad's have changed price DAILY, a matter that I brought up but Matt had no answer about the inconsistency, and while I was told "We have a unit ready to move into right now" when I asked to see a unit he said "Well someone is still in the unit so you can't exactly see it" Another huge red flag. I do not trust them and I would advise everyone to avoid these apartments at all costs. I will also be contacting any website/app that advertises their apartments and have them flagged as fraudulent in their advertising methods. They don't care about a potential new resident which concerns me, but it seems from other reviews that they don't cater to their current residents much either."

"We recently moved out because our family is expanding yet again and we had outgrown our apartment. I’m not one to leave reviews like this, but the way that they are doing us so dirty is inexcusable. So here goes: these are cheaply made “luxury” apartments. Trying to contact the office is nearly impossible. Winston never did our move in inspection so I had to put a ticket in with a bunch of issues on it. While Ty was amazing with helping us get most of the issues fixed, some we were told they would come back to do and it never happened. We moved into an apartment with old carpet and now they are trying to charge us $2200 to replace. Absolutely not happening. We also had a leak during a very bad rainstorm and the maintenance people tracked mud into our apartment. We were told for a few weeks that someone would be coming to clean the carpets and that never happened. Very disappointed. Other than that, we enjoyed living here, we had great neighbors. But the office itself is horrible, Eagle Rock is just out to get your money."

"YOU KEEP RAISING MY RENT EVERY SINGLE YEAR. IF I RENEW THIS WILL BE THE FIFTH RENT RAISE IN FIVE YEARS. You even raised my rent during Covid while everyone was staying home and not paying. The part of the community I live in for some reason has been turned into an after school playground with all these kids running around with NO SUPERVISION. It’s a parking lot not a playground. Most of the kids don’t even live here. Garbage is left everywhere. I PAY extra for a covered parking spot but never seem to be able to use it due to the fact there’s always SOMEONES ELSES child’s bike or scooter or something else in MY PAID parking space. Management has been asked multiple times to speak to the parents but my complaints just fall on deaf ears. The main amenity in this community is the pool which you can rarely find open due to there being no lifeguard or some other maintenance issue with the pool. The apartments are nice. I rent a 1 BD Loft, but my main concern is the 20 foot high ceiling fan that’s covered in dust and grime that I’ve been asking maintenance to clean for two years now. I’ve even asked to borrow a ladder to do it myself and was just ignored."