New Windsor Gardens,

3204 Route 9W, New Windsor, NY 12553

"The apartment I moved into here a year ago was being renovated as I guess the previous tenant destroyed it. I was given a move in date for which I did actually move in. But it looked like a rush job to get the apartment done as there were quite a few unfinished things. The baseboards weren't completed which left an approx. 2 inch gap from the floor to the wall. The windows were, and still are, disgustingly dirty when you open them. The window screens were, and still are, very cruddy and with holes in them. Half of the doors in the apartment won't close correctly. The wall socket plates are loose and not affixed correctly, which is a fire hazard. The bathtub has a piece the size of a quarter missing from the floor of it. Plus the rooms have a musty smell in them many of times. I would text a Kamson representative of these issues and I would either get a response of "It's not my problem" or "you initialed the walkthrough PPW saying it is all good" or just no response at all. I did initial the walkthrough paperwork yes, but the representative (Izzie) did not do the walkthrough with me and I was rushed to initial. I put maintenance requests through the Kamson portal for the complex and I never received a response for any of my requests. Lastly, I text the onsite maintenance guy and I am either given the run around or just plainly ignored. The only thing the maintenance guy did (After a few times requesting the aforementioned) was finish about half of the apartment in regards to the baseboards. When it comes to the outside, they make the grounds look good for perspective renters. But the front entrance to my building on the complex has numerous cobwebs and looks dirty. The gutters atop the entrance fixture look like they haven't been cleaned out in years. New Windsor Gardens is supposed to be "luxury apartments", but I can say after a year living here for a year, they are far from it. New Windsor Gardens can be luxury if Kamson tried harder, as the potential and structure is definitely there. I unfortunately will be here for another year, but then I am gone. Although, if these issues were ever addressed, I would seriously consider staying and even recommend to others. I gave 2 stars because this place has potential to be better than what it is."

"I have resided at New Windsor Gardens for over 10 years, and I love my home. Our current Office Manager, Izora, is always pleasant and professional. She handles requests in a timely manner, and promptly returns phone calls. Our Maintenance guy, Gene, is friendly and personable as well. Gene is very responsive to maintenance issues, and takes pride in his work. Thank you both, for helping to make our complex a great place to live. -G.O."

"I believe for the money this is a great place to live. Gene and Izora do a good job of making sure our needs are met. Snow removal in the winter is excellent. Landscaping was a bit slow to take off, but once it did the grounds were pretty. Any problems we have had were taken care of quickly. I will be renewing my lease or upgrading to a 2 bedroom when available."

"I moved in July 2019 and am very happy with the building and the view I'm facing from my apartment. My neighbors are great. The apartments are spacious and have ample closet space. Izora Jones, The property Manager was very patient and professional with all the questions I asked. Gene the Super was very gracious to complete any minor issues I had in my unit after I moved in. The grounds are super clean, however, I wish other pet owners would clean up after their dogs. Otherwise, I'm super happy to be living in this community:)"

"I have rented at New Windsor Gardens since 2015 and as a tenant here I have had a fantastic experience with the residents who live in the community and also with the Gene, the head of maintenance, and Izora, the Property Manager. Gene's ability to look into any issue and resolve it as quickly and efficiently as possible partnered with him striving to always keep the residents comfortable and happy makes him an asset to have here. Izora, the Property Manager, personally helped me when it came down to the time to resign my lease. She took the time to walk me through all documents to make sure I understood everything I was signing. I highly recommend New Windsor Gardens if you are looking for a great place to live!"