Morris Heights Health Center

"Not for the doctor's because the doctor's are wonderful. The staff are no good. The doctor sends you for specials tests you give the papers to the girls they say you will get an appointment soon. I have called many time they always says someone will get back till this date 1 year later and I still don't have the appointment. You go on a Saturday as a walk in the nurse takes 45 minutes before she calls you. Meanwhile you looking at her way and she's talking on her cell phone. with no one there in her office and you just wasted 45minutes without her calling you. If it wasn't because the doctors are good this place will be no good."

"I am writing this review today because what transpired today at burnside pediatric is unacceptable. My daughter was scheduled today for her 2 month shots this morning at 8:10am. My husband and I arrived at 8am and no one was was there to receive us at the front desk. The security guard, who is always kind and pleasant, told us to sign our name on the clipboard. We waited until 8:30 to inquire why we haven't been called in, the woman at the front desk said the doctor is not in and she doesn't know why I was scheduled for 8:10am. My husband spoke to the same woman to ask if there was another provider, he was told that they were booked and was given the "i dont know" answer again regarding the scheduling. As a medical office manager, "i dont know" is not an adequate answer to give a concerned working parent who has scheduled an early appointment to attend appointments and not miss a day at work. This message has nothing to do with Dr. Beruke, who was kind and quick, or the nurse who Administered the shots, as she was the only one to apologize for the inconvenience caused today. The back of office staff is great. This falls on the administration of the office, this error in scheduling should have been caught prior to the appointment. The front staff is supposed to be kind, courteous and welcoming; that has never been the case with this office. The words "i dont know" should never be a answer. I understand the stressors of daily life but if this how patients are received first thing in the morning, perhaps training is needed. The front desk staff set the tone for a practice and as of now the tone is “im over it." What sealed the deal was witnessing a walk in patient, who only spoke Spanish, have to yell her sons ailments in a full waiting room because the Spanish-speaking employee couldn't be bothered to move from her desk. The mother was visibly embarrassed. As a result my daughter will be switching her pediatrician to an office that values the time of their patients. Good luck, I wish that this place improves because others may not have the luxury of switching like myself. This review was already sent in to patient relations."

"It says open at 8am but Doors open at 9am then you'll have to wait another half hour before they even begin taking patients. So I was waiting an Hour and a Half not feeling well as a walk in...All to be told I'll have to wait til DECEMBER to be seen (mind you today is Sept 8th and was 4 other patients there max). I will definitely be changing my PCP."

"You get greeted at the instance of the building by a very nice young man that has been there for quite some time and you get upstairs and you are greeted by some very nice workers at the front desk. Then one of the best doctor, Dr Bernard's assistant is a sweetheart of a person takes your vitals and then you get to see the Queen herself Dr Bernard. She's very approachable and kind. When leaving the building again you are greeted again by this very kind young man that wishes you a wonderful evening. Thank you Morris heights Medical Center"

"The worst experience in my life. Dr. Bernard immediately told me she doesn't accept new patients as I was Dr. Bookhardt patient. Dr. BERNARD Just wanted to do a eye doctor appointment. I will never go back to your clinic. It's been over 6 months anyone ordered lab's or a doctor examine me. I am switching to Mt. Sinai with Dr. FARBER. YOUR CLINIC IS GOING BACKWARDS with patient care. When I first started with you guys you was the best. In the past year you become the worse clinic in NYC."