Marble Hill Family Practice

"Love the people that works here and I love doctor Hrisi love her !!"

"This is a five star for dr Sanderson she’s amazing doctor followed her from one location to another because she is worth the travel my kids love her and we love that she takes her time to listen to us she makes sure and not say I think it’s this she give a referral when we want to check something she is the best if u want a doctor that listens and is proactive then she’s your doctor the staff here are very nice and it’s overall a good clinic"

"They always late with sending out your refills, The Coordinator is Not Understanding at all, you wait almost 2hr for the Nurse to call you in to do weight and blood pressure to be sent outside to wait another hr so if your appointment is at 1:00 pm you don’t leave till 5:00pm….."

"I would rate this office higher if getting them on the phone was possible. It's really hard to get them to answer and can take a long time. Additionally, when using their online portal and asking for appointment, even that can take days for them to get back to you. Beyond that, I really like my experience with the doctors. First I saw Dr. Alfieri, but she's since left. Since then I've been seeing Dr. Pratomo. She has a really kind bedside manner and I feel super listened to by her in a way I don't feel most doctors listen. I do feel like she's always very busy and overworked - it's clear she's seeing a lot of patients. But I am grateful when I'm able to see her because she's patient and explains things thoroughly and always answers my questions. Getting blood drawn at this office is really good, tends to be super fast. My veins are deep and move and the nurse always finds it, which hasn't been my experience in the past with other offices. Overall, I really like the care staff. The problem is more to do with the front office either being too busy to pick up calls or there not being enough of them to get back to patients in a timely manner. They also tend to be booked out for a while. It takes a few weeks to a month to be seen."

"Calling this office is more than frustrating. You get the usul computer robot who continuously will ask you for a pin ???? Pins that most people do not have or were ever given. Then the robot hangs up. You have to try a zillion times before some actually answers and it is usually from a Dept you do not want to speak with to begin with. The service is really bad. So if you need assistance do not expect in fact if you are elderly or handicapped you will maybe even get sick trying to get good service . Seems the training for the persons who answer these calls is really bad as well most if you are lucky are inept persons who actually make the robot computers sound smarter. It is so sad that qualified persons are not hired to man the phones and or the in visit reception desk at most clinic in US but Montefiore is among the worst.If this is how they man their call how good can their medical service be really scary. By the way the second star is for the robot !!!"