The Doctors' Office Urgent Care of West Caldwell, NJ

"Excellent staff, excellent care - truly a lifesaver when I came in at 9:30 last night with a sliced up thumb. Staff was incredibly friendly and courteous, with no feeling of being rushed along or given shoddy care. Cannot recommend enough."

"Great experience except for me having a laceration that needed to be treated in the first place! Nurse and doctor were both friendly and thorough.I was in and out quickly "

"This site does not offer X-rays. Should probably take it off your list of services. I specifically looked at the description to make sure it was offered before I came in. They have the equipment, but no technician. I was told this after my son was checked in waiting to see the Dr. My son’s injury clearly needed an X-ray. Wish they would have said upfront it wasn’t available. They wrote a prescription for us to go to another site to get the x ray and then come back. It cost me $100, when it would have been covered by insurance had it been done in the urgent care office. Staff and Dr were great and friendly. Have no complaints with them, but your list of services needs to be changed until you actually offer those services."

"The wait was long, but well worth it. I could not wait inside because I didn’t want to; was assured that I would be able to wait outside and they would call me. I was able to take care of other matters until they called. Upon my return I was immediately seen by the PA who checked my vitals; she was very understanding about all the layers of clothing I had on. The doctor was professional and patient with me."

"Arrived at 9:10 am with two little kids and they sent me to the room after 15 min. I waited one hour for the doctor. DEFINITELY NOT A PLACE TO BRING YOUR KIDS PLEASE! . If those are the waiting times I suggest to go to a pediatric urgent care which I should have done from the beginning. After asking to cancel the appointment the doctor was actually talking to a coworker next door and came out to tell me I have two wait another r20 min. They clarify that the usual wait time is 2 to 3 hours. ONLY ONE DOCTOR apparently"