Curb Mobility LLC

"Stay away from Curb. My payments were getting rejected and the driver was not helping at all. I paid in cash, but found out later that one of the payments had gone through. Curb rejected to refund."

"Not a user of the app but I have to say the Curb staff is incredible. Lost my bag in a taxi on 30th Dec, sent an email and got a response within a few minutes. Their incredible employee Joy helped me locate the cab and driver and contacted him on my behalf and a couple of hours later I had my bag! True angels. Thank you Curb for helping, for caring. Five star service."

"If I could give zero stars to this company, I would. I am a person with a disability (I have cerebral palsy) who is completely dependent on the use of a power chair to get around. On Thursday, December 7, 2023, I pre-booked a reservation for a wheelchair-accessible taxi (Curb) to pick me up from an event in Long Island back to my home in Brooklyn. I booked the reservation for Saturday, December 9, 2023 for 10:30 pm. Upon booking my reservation on the app, I received an email confirmation concerning the details of my trip. By the next business day, I received confirmation of payment from my bank for the trip. Fast forward to Saturday evening, 5 minutes before my scheduled pick-up time, the curb app notified me that a driver was being searched for. 15 minutes past pick-up time, the taxi had still not arrived, so I decided to call customer service to find out an ETA for my driver. The first few times I called, I was told that although I booked two days in advance, drivers were very limited. The final call that I made with customer service (now nearly an hour after my scheduled pickup time) I was told that unfortunately, Curb did not service the area that I was in. After pleading my case with the supervisor about not having an alternate way home, I was flatly told there was nothing the company could do other than refund me for the trip, which could take 3-5 business days. There was no regard for my situation. My safety was also in jeopardy as I was left in a parking lot in the middle of nowhere close to midnight, and businesses around me were already shut down. Ultimately, I had to get the police involved, and they took the time to search for alternative transportation, which cost me an additional $350 to get back home. I spent a total of 3 hours in a dim-lit parking lot before any help could get to me to bring me home. I would have never come to the location if I knew I would be stranded! I was misled, and my safety was in jeopardy. This is completely unacceptable!"

"Only giving three stars here because there were several incidents where our ride was cancelled by the driver assigned and we had to ask for another ride a couple more times. The drivers we did have were terrific and timely. So, half and half here."

"Organized gang overcharging customers. Fares are based on minutes not per miles. Worst car service in the entire world. I would not recommend it for anyone. They almost charge me $200 from JFK to Massapequa which is 24 miles ride. Worst car service. Organized theft. Wouldn’t recommend it for nobody. Organized gang. I’m reporting this company."