Englewood Wine Merchants

"Neil's responsiveness to my issue was excellent. The wine I ordered with expedited shipping, was missing-in-action for over two weeks. Not good! But kudos to Neil for the sense-of-urgency he demonstrated when it was clear there was a problem. Englewood doesn't control all the variables in the shipping process, but their response to the issue is what gets them this 5 star review. I'm not happy about the "lost" wine, but I am very pleased with Englewood's response."

"Fantastic selection of wine and spirits. I was helped by someone new to the shop, Neil Weinstock. He's spent the last 25 years running big stores in Manhattan and was very knowledgeable. He helped me pick out the perfect wine to pair with my dinner!"

"I had an excellent experience. Neil was able to direct me to several new wines in the style I like and answered all my questions. Prices aren’t bargain rate BUT when you consider the area, the sales person expertise and the beautiful decor it’s worth a little more. Outstanding 1/2 bottle selection."

"Ryan helped me to pick the perfect wine to go with my dinner, every time. he's an absolute rockstar and you can tell he's extremely passionate! definitely wants you to enjoy in whatever section you choose from. his expertise makes you feel comfortable with making a selection that's right for you. excellent top quality choices are provided"

"I ordered a Pol Roger Brut Rose 2009 online for a delivery. They charge to deliver to my town, so I changed the delivery address to my friend's house in Fort Lee. When I picked up, a wrong bottle was delivered, 2012 Pol Roger Champagne. I called and they apologized for the mistake and they would redeliver the correct one and pick up the other. As I said, the champagne was with me not in Fort Lee. So I went to exchange myself during my daytime work hours. The store only opens 10am-6pm. I understand people make mistakes and I was little upset but not crazy mad. Then, when I went to exchange, there were 2 young men in the store but one guy just tossed me the correct bottle without saying a word. No apologies, no a word of thank you, nothing. What a customer service! Even if you're on the phone with another customer, you couldn't say a word to the customer who came all the way to the store? I wasn't expecting anything but a word of sorry. This store may carry one of the nicest selection of wines but not the best customer service."