CVS Pharmacy,

41-08 Queens Boulevard, Queens, NY 11104

"I went today to 4108 Queens blvd Sunnyside NY CVS store to pick up my prescription,i had to deal with a man called John , which he was so rude in the 2 times i had to go there because he gave me hard time for the 1 st time and the 2nd time ( because of the prior authorization) too, he went to the back of the store letting me wait for nothing says the prior authorization takes a week to get approved,i said no i was told it was approved and prescription is ready for pickup!\nThen finally after 20 mins of waiting he cam back and said it was approved but i have to wait 30 mins!!\nAfter waiting he never came back to me ,i went to him i asked hi do i have wait he said in a very ugly rude was ,don come back to me go there for pick up! I said you didn't even let me know about that and i was waiting for nothing، then he said i am rude person \nI asked whim why are ou trying to act that way,he said because being rude is fun and pays well! (He said that in a loud voice in front of all the stuff, you could verify that!)\nThen i asked hin do they know here you are a rude person he\" yes i would be surprised if they don't know\"!!\nI said are you racist too he said\" yes i am racist\"!\nDo before taking any further legal steps,i thought i will have to let the cvs management know about that person who is never going to be a good image for cvs"

"Great service I love it very much???"

"When I went to pick up my medicines, I was helped by Joya who advised me the cost would be $40.00 I told her this did not make sense as I was covered by insurance. I asked if she had my insurance information on file. At this point the Pharmacist, Amal who'd heard my rather emphatic exclamation, stepped in to help. She explained the register does not show my insurance status. Amal took my insurance cards and looked up my information. I was very happy that the process went as smoothly as it did. I am very impressed by the personal care offered by Amal and Joya. With the insurance properly updated, the total cost was $17.00 Of course, this is much more reasonable than the original cost. I was very impressed by the personal attention offered by both Amal and Joya. We all know computers need updating and we can't blame the machine for the old data. (Likely my fault!) Very glad to see the efficient, hard working and customer oriented staff at my local CVS! I went back to CVS on June 15th and found the Pharmacist, Amal to be just as helpful this time as before. This time she even resolved a credit card concern I'd had. To be equally adept at her technical tasks and these administrative concerns is truly impressive. I'm a big fan of CVS and their employees!"

"This CVS Pharmacy has the worst customer service. Staff kept me waiting 45 minutes for a refill. Then I was told that they needed to get in touch with my doctor. Also they keep refilling medication I don’t need anymore even when I tell them no to. I’m very frustrated with this. :("

"Horrible service by pharmacy. Had surgery on a Friday. Called on Sunday to have emergency pain meds prescriptions sent over to be filled after calling to confirm the meds were available at 9:30am. Was told they were. Upon arrival my designee was told the prescription was not authorized due to the doctor not being authorized. Had the matter resolved by 11:30am. Went back to pharmacy to be told that we would now have to wait another 1.5-2 hours. All the while this is an emergency medication for a post op patient. Will never use this pharmacy ever again!!!!"