Trinitas Regional Medical Center Williamson Street Campus

"If You or Someone You Love is in need of mental health care, whether voluntary or involuntary, please steer clear from this hospital!! My loved one is currently in voluntary care. At first care was ok, then the nurses changed for the weekend and it has been downhill from there. As a loved one, when calling to advocate and receive information on the care, I was not treated well. I asked for the nurses name, she provided, when I asked her for the spelling, she refused and transferred me to another nurse in the same station, who told me to Google the name if I don't know the spelling. That nurse transferred me to a supervisor nurse in the same station, who also refused to provide the spelling. I just wanted to be sure I had it right, and he confirmed it but then brushed me off, spoke over me and said he had another patient who he was taking care of at the moment and abruptly and rudely ended the call. I was initially ok with this place, but the weekend staff has proven to be unprofessional, defensive and combative when questioned. My family member was assaulted by another patient earlier, a report was taken by the morning nurse and that nurse communicated that fact to the family. Now, the evening nurse said the assault never took place and there is no report. Nurse Emmanuella, Nurse Sabina and Nurse Supervisor Mr. George, you should all be ashamed of yourselves! You are in the Healthcare "care" industry and are tasked with caring for people, human beings, and you are failing the most vulnerable and have no professionalism or care when speaking with family. Nurse Emmanuella laughed at my loved one, stuck out her tongue & threw up a peace sign, then said she did not do so, all while giggling under her breathe when we spoke! All 3 nurses need to be re-trained on sensitivity, protocol, patient care and bill of rights, and clear, respectful and honest communication with patients family. This health system does not care about individuals with any type of mental illness. No compassion, care or respect. Questions should be answered respectfully, instead all were on the defensive and quick to speak, but not to listen. Disappointed and disgusted with this experience with the nurses this evening. My loved one is still inpatient and now i won't be sleeping tonight, knowing these are the nurses charged with patient care. Shame on you ALL."

"Please don’t come here. Please!!! My father in law and our families time here has been such a curse. Attached you’ll see pads covering urine of a random guy who’s came into our room and peed all over our floor. We had to call the nurses multiple times to clean it. Security? Didn’t even bother. And guess what, they only put pads over it and called it a day. Human to human, safe yourself from having a bad moment and drive a little more to another hospital. From the moment of check in for a pass, to the nurses, and the security it was a nightmare. The front desk Cynthia from the jump had attitude when asking for the patients name and being incredibly cold and inpatient. If you’re reading this, you should learn to have more mercy and grace. You don’t know what people are going through and the family members that are fighting for their lives in this hospital!! The nurses were on their phone the whole time with patients information out violating HIPPA. The director of care-taking or whoever runs this hospital, please reevaluate your employees and seek help if you want this hospital to be running in the long run. If you are in a job you don’t like, find one that you have passion for!!! We don’t come to the hospital for fun, we come to battle our health, to visit love ones that aren’t promised tomorrow and this hospital is honestly the worse care ever!!! :( if you’re higher up reading this, please don’t just attached a chain message and tell us to call, make a change!!!!!!"

"My mom is currently in Room 8207 - I went to the hospital today and my mother's nurse Yanaris , deny me information on my mom's condition, as only 1 family member can obtain this information. My mom has 3 daughters, we have the right to be informed, when we call about her present condition. I was deny that right. Very unprofessional, this is not right. Other nurses were very caring and informative. But, that Yanaris, has an attitude. Very unprofessional."

"This is the worst hospital I ever been to. My wife is pregnant they do not answer the phones, they treat patients weird because they call and ask for help, they are not keeping us updated and they always have attitudes. Its ridiculous and unprofessional I rather drive an hour away then come to this hospital. They have alot of issues and need to be checked, I don't usually leave bad reviews but everyone should know how unprofessional this hospital is. I'm Hispanic and the hospital is in a Hispanic area and i feel they show favoritism because my wife is an Antiguan woman nd they treat her different...it's sad."

"Yesterday my husband was taken by ambulance and I was most thankful for the excellent attention I received. I came separately and immediately the guard was there to help me She showed me where to sit and guided me back when it was time to go back. I have some physical issues so it helped me immensely even though I was there for my husband. Upon getting in the nurses were already at work and doing a wonderful job considering how my husband was fighting them all the way. No attitudes were displayed either and they could have taken offense. The doctor was more than pleasant and the transport for all the tests were wonderful! Even the cleaning maintenance man was considerate when allowing me to go first before he cleaned the restroom. We were told he would be admitted so for 9 hours the team acted professionally and courteously to us. When transported up to a room on 7 S they got him settled promptly and when done I had called an Uber to get home. When I asked which exit to use they not only assisted with where but had someone guide me to that exit and assist me to make sure I got in properly to the right car. My appreciation of how I and my husband were greatly cared for is immense. Thank you for all your help. You know who you are! And thanks for loving your job! People like you count!"