Hilton Garden Inn New York/Staten Island

"I’ve stayed at this hotel multiple times but it’s definitely starting to show its age. The room was rundown reminding me of a Super 8. The bathroom counter is falling down at the front in the bathroom causing anything you do at the sink to run water down onto the floor and feet. The shower rod was pulling out of the wall at both ends. There were chunks out of the entry and bathroom doors haphazardly repaired. The wallpaper is coming off the walls in multiple locations throughout the room. Porcelain was worn off the base of the tub. In their defense I’m sure they realized the overall deterioration of the rooms as the 4th floor is currently being remodeled. The staff is always excellent and Lorenzo’s has personable bartenders. I hope the remodel continues and is completed before my next trip!"

"Really bad experience. I had a night out with a friend and cause I didn't want to drive to NJ I decided to stay there it was almost 5 am needed just a few hours to sleep and the hotel was kind of booked. Got the room and wakeup call was 11am they extended to 12 pm . At 8 am they were doing some type of construction or something on the room next door woke up to call front desk surprise the phone did not worked . Didn't rest at all cause of the noise don't know if they gave me a floor that was being remodeled or what but for the price ( over 200 ) for 7 hours I was better of on a cheap low class motel . Decided to check out at 11 am instead of 12 since I could not go back to sleep . At checkout asked for manager who was in a meeting with a client ( this is what I was told by front desk staff ) I requested a refund I was told to call the manager or that the acting manager will reach out to me never did . So I called Hilton honors since I'm a member. Anyways next time will choose a better hotel or motel as long as I can sleep noise free."

"Our stay at this hotel was absolutely lovely and we had a terrific experience from beginning to end. And while everything in the hotel was great, the selling point to this place really is their staff From the small details like the pleasant good mornings as we walked by the hallways, to checking in to see if we needed anything, including asking me if I needed more shower caps or makeup remover wipes(never been to a hotel that provides this, amazing!) And if you happen to book a stay at this hotel over the weekend you may even be lucky enough to meet the two amazing people running the breakfast! Jimmy and Eric. Jimmy was an absolute dear, and was always incredibly attentive to his guests and ensured we had everything we needed. Eric, the breakfast chef over the weekends, is a delight and his ability to whip up a delicious omelet in minutes is something you must see. Both were extremely cheerful, funny, and kind. We hope to see them again when we come back next year!"

"Lovely, lively, pet friendly hotel. Very tastefully decorated; made us feel like we were some place special...almost like a resort. The lobby and spacious parking lot are well lit making you feel safe at least until sometime after 11:00 pm which is when we would go out to walk our dogs. Customer service was excellent with one or more receptionists behind desk to greet you going in and out. The lobby is open and bright and very pleasantly decorated and the parking lot and grounds have well maintained landscaping including a smoking garden and fountain at the entrance. Bed, AC, bathroom were all very clean and well maintained. Nice frig, desk/chair, and lounge chair in the room and a small convenience stand in the lobby. Fancy restaurant off of lobby, but I didn't get a chance to check it out. I look forward to my next stay at this hotel."

"I had the most wonderful time during my stay at this hotel. The room was a haven of comfort, offering a peaceful retreat after a day of exploring the city. The staff's genuine hospitality and eagerness to assist made me feel right at home. The hotel's commitment to environmental sustainability was evident throughout, and it's truly commendable. The dining options were exceptional, and I was particularly impressed with the creativity of the chef's specials. The hotel's central location was a major advantage, allowing me to easily access the best that the city has to offer. Without a doubt, I'll be returning to this hotel on my next visit."