HOTEL 21 NYC 41-03 21st Street, Queens, NY 11101

"AVOID. They will try to scam you in any way they can. It was naive of us but I always book hotels under my name/credit card so we inform them of our booking under my name. He said there is no reservation under that name. So I told him we got it through Expedia, the booking number and what day we booked/what days we will stay if he can look it up. The front desk guy said no. He didn’t want to try and was just stern saying we don’t have a booking with them. A very kind janitor who worked at the hotel who doesn’t speak any English was very very kind trying to help us with a translator app. The front desk guy continues to not help find our reservation and said we can book a room today since there are free rooms. So we tried getting a hold of Expedia and wouldn’t get through. We tried looking around/calling other hotels to see if any free rooms with similar prices but there was none available. So we went back to the hotel and paid for a whole different room because we had no choice. But 10 mins after we paid for that new room, realized looking through my husband’s emails, we booked it under his name. I sent my husband down immediately to inform the front desk. My husband said the moment the elevator opened down to the front desk, the front desk guy said “No refund” as if he knew. My husband said we booked it under his name and the guy said they can’t give a refund and go through Expedia. After the sour start of trip, I tried going through Expedia to get a refund. The Expedia staff could not get a hold of the hotel for weeks. After the Expedia staff gotten a hold of them, the hotel said “The booking was not used and was flagged as no show so the hotel decided to charge the entire amount for the reservation and no refund can be given.” The front desk could’ve easily asked if the reservation was under someone else’s name. He probably saw a guest name(my husband’s) with the same type of hotel room we booked and the exact same days we were staying until. He must’ve seen we weren’t remembering it was under my husband’s name and took advantage of that situation while smirking. Avoid this hotel at all cost. They will take any advantage of naiveness."

"This is the best hotel I’ve stayed at in NYC for such a great rate! I’ve stayed here twice now. Super clean and modern. The subway station is right across the street. I wanted to stay here for my upcoming trip but unfortunately you guys are renovating so there was no rooms available. Please finish soon so I can book another stay!"

"Booked months in advance for them to tell me the hotel is permanently closing effective immediately 2 days before my reservation. Huge hassle to find a new hotel with such short notice. Then to learn that it was an excuse to get out of my reservation. Stay away if you don't want to risk your reservation being cancelling and having to find another hotel last minute."

"All around very decent for the price. The location gets you everywhere in Manhattan very fast with the F line at the front door. The neighborhood itself is nothing fancy, but not too terrible. The staff is okay, not fast, but very accommodating. We had 3 bookings in different rooms (was best price wise during our long stay), and we could get a new room directly when checking out the previous. The rooms were clean enough. The room wasn't cleaned while we stayed there. It's exactly what we wanted, not a 5 star review, but it was totally fine for a good price and location!"