Voyage Hotel,

37-10 11th Street, Queens, NY 11101

"Terrible. TLDR; rooms are disgusting, not cleanly, sometimes even missing amenities. Hard to get in contact with staff. You had to leave your room to call them in spite your schedule. But if you move to slow they try to take your deposit. Bring a $60 cash deposit, if not you'll use their ATM and then they'll charge you a fee on their ATM. AND IT REEKS OF CIGARETTES I came here assuming that this was a lowkey place was surrounded by bigger hotels and was not given a shot. Boy did I think wrong. I asked cleaning staff to come to room and look at what is was staying in. No one came. Called the front desk and for help and it rang. After seeing this, I was only here because the room was non refundable. Upon checking out, there was bit of delay on my end. The delay on my end with significant because I have to pack up the cleaning supplies, they then threatened to take my deposit for it. I am more than aware that everyone who works here has a job that they are doing, and I try to be respectful of it. But then seen the quality of this place, seeing that floors were cleaned once in the three days I was here unfortunately to then finding the gall to threaten to take my deposit because I didn't move fast enough for them is despicable. Even with things like these I don't say anything, I try to be understanding. I am aware that the staff at the desk are not regularly in the rooms to see the condition of the rooms, sometimes they are just not aware. But then to find the gall to threaten to take my deposit after I opened door to show them all that I had to pack is insane. I'm currently standing in their lobby by their guest elevator and there is a wire hanging out of the ceiling. Do not come here if you can avoid it. If you have a little bit extra money book hotel Nirvana or some other place that is in less than a mile of this one."

"Disgusting Experience at The Voyage Hotel I recently stayed at The Voyage Hotel with my wife to celebrate my birthday on June 1, 2023, and I must say it was a truly disappointing experience. We made the mistake of booking the cheapest rate available at the time, and we paid the price for it. From the moment we entered Room 311, it was clear that cleanliness was not a priority for the hotel. The walls were filthy and had noticeable patches where the painting had started and abruptly stopped. It was as if the painter had given up halfway through the job. The lack of attention to detail was astounding. But the worst part was the state of the mirrors and windows. It seemed like they had been wiped with a dirty rag, leaving behind streaks and smudges. It was incredibly off-putting to see our own reflections marred by the lack of cleanliness. It made us question the overall hygiene standards of the hotel. As someone who appreciates a clean and comfortable stay, I was deeply disappointed by the condition of the room. It's disheartening to pay for accommodation only to be greeted by such subpar conditions. I understand that we booked the cheapest rate, but cleanliness should not be compromised regardless of the price. I contacted the hotel management to express my concerns, but their response was unsatisfactory. They did not seem genuinely concerned about the state of the room or eager to rectify the situation. It left me feeling undervalued as a guest. I strongly urge potential guests to reconsider staying at The Voyage Hotel. While the price may be tempting, the lack of cleanliness and attention to detail make it an unpleasant experience. I hope the management takes this feedback seriously and improves their standards, as no guest deserves to endure such a disappointing stay."

"The location is good. Subway station just a couple of minutes walk. Most of the staff was kind and helpful. So, two stars for that. BUT this place is not clean at all. There's hair everywhere you look in the room. Stains on the walls and on the sheets and towels. No housekeeping on a daily basis, only upon request. That wouldn't be a problem if the rooms were clean, but it was just a mess. It's clear that they'll operate this hotel just to cash easy money."

"This place was recommended from my initial reservation at LA QUINTA which was all booked 2 miles from here. I didn't get a chance to scope out my room until I got back from time square. This room was not swept or mopped because all kinds of trash including hair were stuck on my socks. Baseboard was dirty. My room had drywall patches. Toilet was dirty and leaking from bathroom vent while raining. I had asked for a change of room the same day of my arrival and I was declined. I had to deal with this for 4 days."

"For our trip to NYC for Christmas, I figured we weren’t going to be spending very much time in our hotel, we just needed a place to sleep and keep our stuff so we went with The Voyage to save money. WOW… cigarette burns in the bedsheets, bags of trash were left in the hallway the entire weekend, layers of dust everywhere. But those are all fine compared to the BLOOD spatter on the walls. It was really unsettling to think what happened in that room before we stayed there along with the health hazards of being exposed to random blood. I tried to reach out to the hotel management via email (the email on the website is inactive and front desk gave me a different email which is super sketchy) and got zero response. I WOULD NEVER STAY HERE AGAIN AND DO NOT RECOMMEND YOU STAY HERE EITHER. The hotel staff and owners clearly don’t care, if they did they’d be taking steps to clean the hotel and actually respond to their emails instead of just apologizing on poor reviews - all to make future customers feel like they care. The staff and management have NO standards. There’s other options in the area, find another hotel. If you don’t mind trash and blood and ridiculously flat pillows, it’s a reasonable walk to the subway but I would recommend taking a taxi or Uber if it’s late. Hotel is a few blocks off the main Ave and we didn’t feel comfortable walking back at night as the area is a bit sketchy."