Global Luxury Suites Downtown Jersey City

"The quality of the apartment is very mediocre. The paint work is very bad and there were burn holes in the floor. A few things were not working like the cordless telephone and one of the toilet roll holders is broken. Despite my complaint to the customer service department and their assurances that the issue will be resolved, its been 3 days and we are still waiting for resolution. The lady on phone told me that the paint work could not be sorted as there was little time between one guests and us checking in. It's quite a lame excuse as we didn't sign up for B Grade service or apartment."

"Convenient location. Close to train station and the city. The area is clean and residential. The apartment had a nice view and very comfortable. The welcome basket on the room was a plus because included wash dish and toiletries, etc. The only negative side is that because this is more like a residential building the front desk doesn’t act like a hotel front desk. When we arrived we waited almost half an hour until someone showed up and the lady just gave us an envelope with the keys inside, but no further information. Even on the welcome letter they provided instructions of how to check out, but not of the facilities, etc. For example, they could add gym is located on X floor, etc. All in all the price was fair and front desk could be improve."

"Great stay on 37. floor with a amazing view over Manhattan. Key pickup at a office near by. The apartment is clean, but could use an update on some broken/worn down furnitures. NOTE: Before you book the apartment, check office openings hours for key pickup."

"MONEY STOLEN FROM THE ROOM! We booked an apartment for 10 days with global luxury in Jersey city. Everything was ok until we asked for a sheet cover for the bed. They said that they would put it in the room. We were tourist so we usually left the room in the morning and we arrived at night. Next day we realized we had $500 STOLEN from the room. We opened a police report with the police coming to the apartment and when we wanted to ask for an explanation and a solution to the company, they told us they WOULDN'T DO ANYTHING. They have another company involved in the renting process, called Churchill Suites. In fact, it was a worker from Churchill Suites the ONLY one with access to the room to deliver the cover sheet. All in all, THEY STEAL MONEY FROM THE ROOM YOU'RE RENTING!!!!!! AND THEN THEY SAY THEY ARE NOT GOING TO HELP YOU TO SOLVE THE PROBLEM everything with really bad service and mean people. THIS IS A REAL SHAME!!!! I ABSOLUTELY DON'T RECOMMEND USING THIS SERVICE."

"Recently, my husband and myself had a terrible unpleasant experience at Global luxury suites. We were very unhappy especially with the customer service line. Firstly, the staff is not polite while responding to our requests. Secondly, I had requested for early check in and I was asked to contact 5 times before we received any updates on the same. The day we arrived, one of the customer service member confirmed the key is ready at front desk. And then only we reached the hotel, however, on arrival our keys weren't ready. When we contacted the customer service again. the lady on the line rudely remarked keys aren't ready and won't be until 4.00 pm. How can the staff be so inconsistent and so non-cooperative? I will never recommend any one to book rooms with global luxury suites again. Also, at the time of booking, it was mentioned we will receive harbor view, what we received was not even close to that. We barely could see any view. The floor where we were staying was changed from 22 to 16 (after I made the reservation). Again inconsistency. I made sure we receive parking on arrival and your staff mentioned we do get one spot for 25$ for a day. When we arrived, the lot was full and we learnt that parking is on first come first serve basis. Once again lack of information provided to us at the time of booking. May I know what is the reason they charge close to 120$ (taxes and fees)?! Totally unfair. For me it was a mistake booking at your suites, and hope no one makes this mistake again. The only good thing is the apartments look decent, and the view from the top was good, but the customer service and difficulties we faced killed our experience, especially when I wanted to make this special for my husband's birthday. Never to book with these guys again, terrible."