Roche Bobois 200 Madison Avenue, Manhattan, New York,

"Extremely disappointed. While the design is great, the product I received is damaged, and I haven't received a part of the product yet that was ordered months ago. Customer service to replace the defective product and to give me updates on the product not delivered has been terrible, I have been waiting in for over a month to get a response. Expected a lot more from what is supposed to be a top quality design house."

"I love the abundance of color available at RB. The designs available are amazing and they can be incorporated into any kind of home. Also, this store has the sweetest staff. Irina helped me through all my purchases and stayed in contact after my first visit, sending me photos of furniture and doing a video call with me to show me the newest peices. Her patience and advice made my experience at RB very enjoyable. She a big reason as to why I will continue to go back to RB for my future furniture purchases."

"I have purchased a dining table and chairs and a couple of stools and occasional tables last week. Before my decision to purchase those items, I had visited the Roche Bobois showroom 5-6 times. With Lea’s help, my wife and I could have made the final purchase decision. Lea’s professional expertise and warm kindness made us very confident and comfortable in our decision-making. Now we are very pleased with our furniture selection. Lea’s knowledges and experiences in furniture design and materials, together with the open-minded approach, were instrumental in our purchase at Roche Bobois. Many, many thanks, Lea!!"

"Couple of months ago I purchased a very elegant sofa from Roche Bobois. I received excellent service from Thiago Loureiro. The selection was quite extensive and I very much welcomed his assistance. He guided me with great finesse. I loved his taste level and sophistication. Since the furniture is made to order, it takes a bit of time before it arrives and at times, I needed some...mental handholding. Although I’m sure moral support is not part of his job attributions, he was able to expertly provide that as well. He even took the time to answer questions while being on vacation. I truly appreciated his dedication. Fantastic service!"

"Just went to my friend's new home. They got most of their furnitures from this Roche Bobois store, and are still waiting for some of their furnitures after ordering them for six, seven months. The sales associate they work with is really incompetent and rude. Saw those never responded emails my friend sent to ask about ETA and wondering why this place is still in business. DON'T EVEN CONSIDER THEM. Minotti, Fendi Home and so many other beautiful furniture stores out there that are equally nice or nicer, and will actually treat you like a paying customer. Well, here's something fun. This side table from Roche Bobois is damn ugly. I thought it was a toilet and was shocked for a second. I said why don't we try to turn it around and see if it'll look better? They turned it around. Now it look like a shy toilet. The couch is comfy, but so are other 10K-20K couches that don't make you wait for months. Meh."