1 Stop Shop Furniture 136 West 125th Street, Manhattan, New York 10027

"This is by far the worst experience, save yourself a headache and hassle and spend a little bit more else where. First of all, it will take at least 3 months to get your product. Look at all the other reviews and they will all say similar things. They will lie and make excuse after excuse. Second, they will charge you immediately while furniture is on constant delay. Third, we paid extra for our couch to be delivered to an upstairs room. Upon it being delivered (after four months of excuses) the driver would not deliver the couch without Zelle the driver $200. He threatened to bring the couch back if we didn’t pay. We waited 4 months for it to be delivered. We immediately called them to explain the situation and they told us they couldn’t do anything about it. What a joke of a company, the drivers do not even work for them so what do they care. Avoid at all cost!"

"One star is WAY too generous for this 'company'. I ordered an $1800 power recliner in January,I still do not have it. They are ignoring my emails,now. If you call them ,they give excuse after excuse..telling you that they will call you 'right back',but NEVER do. If you dare ask for a refund,they get all defensive and rattle off a litany of fees they will charge you for the privilige.They purposely wait for day 31 so they do not have to give a full refund."

"Integrity/ honesty is down the toliet. After an online order, we were contacted by customer service rep. Claiming that we need to buy additional power packs ( each costa about 99.00) or the power recliners wouldnt work. Does it make any sense when buying a power recliners, it wouldnt work without power packs? Also shouldnt it be mentioned online upon checking out that power packs is needed? After all , we did buy power recliners and would expect it be powered up by electricity. This doesnt make any sense at all. After learning more about power packs , it is not necessary to have it but the way it was presented to me was that i would need it. I believe these people in this company are trained to " hustle" people outa of their hard earned $ for something unnecessary. Contacted the gentleman who told me i needed uncessart parts from customer service back and magically when i told him that i want to cancell the order, he came back with a counter offer, that he claims the manger agreed to throw in all power packs at free of charge. Hummm.... that would be 400 dollars worth of power packs. Hummmm..... The order was subsequently cancelled because i dont have the patience to play mind games as it is wrong."

"I would give 0 stars if I could. The owner of the store which is Adam is horrible,never keep up with his words and trained his staff to lie as well. I been dealing with this thief since I walked in his store. I advised you to stay away from this store, they will overprice you for the same furniture that is a lot cheaper for a different store. Stay away from this store, very unprofessional. Dishonnest and unprofessional Adam, poor customer service and lot of lies. They do a false advertisement stating there is a sale for 70% off but I got a much higher price. I am still going to fight them to update my price from $1350 which includes a bed, 2 night stands and a mirroir, however I returned 1 night stand back because the room was small. They did not update my price and it needs to be updates from $1350 to $1150. I will contact BBB and open up a claim. All they tells you is a lie, again stay away from this store. You have to call 100 times before someone picks up the phone, tells you different stories and promised to call you back which is never kept. I was told by Adam he will call me to give me the updated price which he never did. Adam who is the manager is never available neither by phone neither in person. Anytime you lucky to have someone on the phone, they will tell you he step out of the store. struggle before receiving a good items from a defected one,very hungry of money."

"We went to this store because a flyer was put out in the community, nothing that was on that flyer that they claimed was on sale was in the store. When we asked why not we were told it's to order by catalog so obviously the price was different & much higher. At this point we were annoyed, the lady saw that but didn't care to continue helping us and without a word just walked off to go to lunch. Comes back 30mins later after someone else that works there was going to sell us what we wanted to snatch the receipt clipboard from the young lady's hand talking about "oh I left cause I was hungry, but what you want all we have are floor samples. If you want a new one it's almost $200 more." I truly hate horrible customer service and false advertising and we got both in this place. Then to add insult to injury she was sarcastic when we said we were going to another store. She said " I know you'll be back I promise, real soon everyone does" We will never return or recommend this place to anyone. We got better quality furniture 2 blocks down and great customer service, they earned the $3,800 we spent."