west elm 1870 Broadway, Manhattan, New York 10023

"Popped in on a whim today searching for a lamp to purchase on site. From the greeting at the door from the lovely young lady, to the lovely sales lady that helped me upstairs, to the lovely and kind gentlemen that brought the lamp out and rung me up. It was such a pleasant experience. Thank you to the staff here for being so helpful and courteous. You guys are exemplary!"

"Every time I came into the store, everyone was super nice to me especially Nabs and Shai who helped me out. The delivery people are great as well. My only concern is that the furniture takes a while to get there but that’s really no one’s fault since it is popular. Great people and furniture."

"Ordered the Harmony Modular 85” Sleeper linen in frost gray. Delivery was scheduled between 1-3 pm today. Received multiple emails confirming this and also a live tracking option this morning. An hour ago, I got a call from the delivery department- my order was cancelled because my couch wasn’t there when the delivery men went to load it in the truck this morning…how do you schedule a product for delivery when it’s not even there. Oh and also, rescheduling it is only possible November 17 onwards. Needless to say, I cancelled the order as I need a couch ASAP. Never shopping at west elm again and I hope this serves as a warning to others…"

"West Elm is a scam!! They schedule a delivery and never show up. Then they say there was an issue right before delivery. They order a replacement and then cancelled the order. Customer service kept me on the phone for 50 minutes and still couldn’t issue me a refund 5 months after paying thousands of dollars. I never came across a store like this."

"No customer service here. I have shopped at west elm in Hoboken and decided to give this Manhattan branch a try, it was very disappointing. No acknowledgement or help from the staff that work there. I thought because they have a bigger showroom and more items that their service would reflect that! Big let down"