Courtyard by Marriott Paramus

"I often come to this Marriott whenever I am visiting friends or attending an event up north. I have never had any issues with Marriott. Usually, the front desk agents are kind, welcoming and helpful. They have a nice gym and the hotel is clean for the most part. I came to Marriott about 2 weeks ago for a religious event, and staying here was exhausting. Upon arrival, the front desk agent was quite welcoming and he ended up putting me in a room on the second floor. When I first walked in, there was a stinch: perhaps someone had been previously smoking in it. So, I requested that they put me in another room and they kindly accommodated. I was moved to a nicer room on the third floor and ended up visiting some friends for the night. When I returned; I slept well that night. The next night I went out to an event and returned late. After falling asleep for an hour or so; I felt that my foot started to itchy badly. I turned on the light and saw a bump on my leg and foot!!! After looking through the sheets; I noticed that there was a tiny bed bug that bit me!!! I called the front desk, and a young male from the front desk, came to my room, witnessed the bed bug and took a picture of it. He also reported it. I was moved to another room a couple of doors down and was likely so paranoid from the first incident that I felt like I was still getting bit; so they moved me the 4th floor to a room that had not been occupied in for a while. The pillows in that room were stained and it felt unclean. Mind you, they never originally killed the bug that bit me. It’s still hanging around that room. After learning about this incident, I had to buy trash bags and rubbing alcohol to ensure that I didn’t bring in bed bugs home! I also had to put all of my clothes in the dryer upon leaving. What aggravated me about this Marriott is how they denied any responsibility even with eye witness and proof of a bed bug and the bites! I even had pictures and so did the front desk agent who witnessed it. They made me go back and forth with claims just to be reimbursed for the ONE night that I was bit. I was eventually reimbursed; but it just showed how deliberately unhelpful they were. My trip resulted in undue stress and sleep deprivation. Kathy Roan, Sejon Park, Emmer Nalwanga and Luisa Samples were very unresponsive and displayed avoidant behavior when it came to taking accountability for this incident. Jonathan, the front desk agent, was initially honest and I appreciate the small amount of help he TRIED to provide. Never again will I be staying at this Marriott. This is an honest and accurate review."

"Hotel was spotless and in good shape. Only complaint is lack of proper signage for the exit/driveway. If you miss it, it's a 15 minute mistake."

"One of the nice courtyards I’ve stayed at. Rooms are exceptionally clean and well kept. Lounge downstairs is also nice with a bistro attached."

"Had a great time staying at this hotel. Great spot from multiple restaurants, stores, and malls. The rooms were very clean, and the front desk people were super friendly, especially a woman named Kathie."

"3 day trip to NJ. Very clean and quiet hotel, large room, extremely comfortable bed and pillows. Will stay here again in the future. Only negative - entrance is not clearly marked making for a challenging turn during high traffic times."