PetSmart North 60 Route 17, Paramus, NJ 07652

"Waited about 30 minutes to be helped with a bearded dragon because the staff doesn't talk to each other to get help. Then 4 people showed up all together to help. The store manager needs to train their staff to communicate or be on the floor helping"

"I took my dog for a spa day yesterday at Pet Smart. She's softer than ever! Everyone was super nice there. Thank u!"

"Did a curbside pick up today and drove back home only to realize they gave me an open item. It was so obvious that it was open. Where is the quality control? See attached photos for the free mold included with my purchase. Not a happy customer."

"This is by far the loveliest Petsmart I’ve ever been to. Every cage was clean, the store was clean, the animals were spunky and happy, the cat room was full of snuggly new friends. I didn’t expect to spend an hour at the pet store, yet here I am an hour later with a big smile on my face."

"I scheduled an appointment with John for a haircut. Unfortunately my groomer wasn’t available and my baby needed a haircut for my wedding. If I could give this no stars I would, he literally chop part of my dogs ear and tried to call me and joke about it. I was so upset because my dog is the sweetest dog ever and didn’t deserve that I would never recommend this place to anyone. It’s bad enough when you go inside it smells like bird feces and I rang the doorbell like 3 times and no one came to the door. After he cut my dog they didn’t even bother putting ointment on his ear, terrible service. My baby so traumatized that he won’t even let me hold him."