Courtyard by Marriott Montvale

"Had a signed wedding contract for rooms which we executed over a month ago and our wedding is two months from now. My fiance and I get an email that they're terminating the contract. They made no attempt at providing us other rooms or anything. Instead the email just says hey you can book at one of our sister properties. Somehow it's now my responsibility to call a bunch of hotels and try to get another block? If they reached out and even made the slightest attempt at getting our block moved somewhere else it would be a different story. Completely disgraceful."

"The worst customer service I have ever experienced. Cancelled an entire wedding block without properly notifying the bride a month before the wedding. Once they were contacted they blamed and lied to the customer. I can’t believe they have stayed in business this long especially with Kathleen Evans in management. Stay away for your sanity and your wallet."

"As many others, my fiancé and I were part of the group whose wedding blocks were cancelled on shortly before our wedding(one month). Our 90 guests and us were left to figure it out as they had thrown us at another hotel that could not accommodate us in the same way we had originally booked. We received this news Thursday 8/24 via email and never even received a phone call. We had to call on Sunday 8/27 to let them know we had booked a different hotel and they told us ( we have it in writing) they would pay for our shuttles and our room. Tuesday, 8/29 we received an email stating they actually could not do that unless we booked at another hotel of their liking. It took them 5/6 days to find another alternative to the hotel that couldn’t accommodate us but were ready to blame us when we booked a different hotel( Kathleen Evans stating “you were given the choice on hotels”) NOT ONCE WERE WE PRESENTED WITH OPTIONS AND IN FACT NOT EVEN CONTACTED UNTIL WE CONTACTED THEM. It’s a shame that this “business” would even allow us to set up a wedding block with them knowing their circumstances. I have yet to receive an apology and in fact when speaking to Kathleen she hung up on me without ever apologizing for the abrupt cancellation. Sorry excuse for a business and a gross management staff with no basic human empathy."

"This Hotel canceled my entire Wedding block 5 days before my wedding without warning. It has displaced my entire wedding, vendors and guests. They were very unprofessional, and kept repeating that they were all losing their jobs instead of helping my fiancée and I. Marriott corporate has yet to help me. As I am typing this I still do not have a place for my Wedding block. If this hotel ever reopens I would never recommend this place to anyone. I always thought Marriott had higher standards then this."

"My fiancé and I share the same sentiments as Sean from a previous review regarding the abrupt cancellation of a block of rooms, in our case just two weeks before our wedding. We secured 40 rooms for our guests, only to be notified abruptly about the hotel's extended closure for non-emergent renovations. It was only the day after explaining that they are in breach of contract that they verbally told us it was an “emergency.” The management, especially General Manager Kathy, who apparently has 30+ years under the Marriott banner, showed a shocking lack of empathy. The ordeal added unnecessary stress and incurred extra costs for us. Their attempt to remedy this gross oversight? Merely transferring our reservations to another hotel, trying to convince us that we were getting free breakfast even though it was complimentary, and offering us points equivalent to a single night's stay in a basic room. This was disgraceful. We were left with no choice but to escalate the matter with Marriott Corporate. I would strongly caution anyone considering a stay or event here to think twice; the management seems ill-equipped to handle even basic crisis management."