Courtyard by Marriott Mahwah

"I am writing to express my disappointment with the recent experience I had during my stay at the Courtyard by Marriott Mahwah. As a loyal Gold Status member, I expected a certain level of service and recognition, which unfortunately was not met during this visit. Upon arrival, I encountered challenges with the front desk, particularly with Rosanna. Despite being a Gold Status member, I was denied the Welcome Gift of Points and an Enhanced Room Upgrade, both of which are clearly stated benefits for members at my level. Moreover, my profile preferences, including a high-floor room, were not taken into consideration. The assigned room on the first floor did not align with my specified preferences. The room’s temperature was another issue; it was colder than the freezing weather outside, and it took an hour and a half for it to become somewhat warm due to an oversight in leaving the cooling system on. I understand the importance of adhering to policies, but I believe there could have been a more accommodating approach to handling the situation. I tried to address these concerns with Rosanna at the front desk, but her response was that she was merely following the rules. I have always appreciated the quality of service associated with the Marriott brand, but this experience has left me disheartened. As a customer, I value transparency, consideration of preferences, and adherence to loyalty program benefits. I hope that my feedback is taken constructively, and I trust that steps will be taken to ensure a more positive and accommodating experience for future guests."

"Pleasantly surprised by my stay here. The property used to be a Sonesta, so it has that look from the outside. But inside is typical Courtyard. Staff was nice. Room was clean. Convenient location with the highway and interstate."

"I've stayed here many times before because you really can't be the location. Everyone I encountered was helpful and courteous, but the shower was horrendous. Literally the worst shower I've ever taken in my whole life. It was so bad I went across the hall to my parents room but the shower was no better there. Honestly, I expected more from a Marriott."

"I absolutely love this hotel. The rooms are always clean, the beds are very comfortable and the staff is the absolute best. The manager is so nice and will do anything to make your stay enjoyable. Great location. Highly recommend!"

"I stayed a few weeks ago at this hotel, very nice clean hotel. Front desk was very very welcoming. I did encountered an incident at the hotel on the second floor when i was leaving for the day. I’m pretty sure it was the housekeeping manager treating the housekeepers very bad. I don’t think a person like this should even be a manager. I saw her call her names and tell this housekeeper that she is “nothing” without her. I speak spanish and what she was saying and treating the housekeeper was very out of line. I don’t think it’s okay for someone to treat another person like this mostly at their job with guest around as well."