Great Wall Travel 120 Madison Street, Manhattan, New York 10002

"I went to Greyhound sold out,looked online found these guy's way cheaper so I booked my trip a half hour before departure got to bus stop and showed my e ticket it was wrong about departure time but driver made a 20 second phone call bam I was on the bus omw to N.Y. City Awesome driver empty bus unlike Greyhound and wifi was tip top I haven't used restroom yet but I'm happy and saved 90 bucks!"

"It was horrible. Apparently the bus had some issues that caused the driver to keep pulling over to the side of the road. We were over an hour late from our scheduled arrival time getting back into New York due the bus issues."

"The worst experience ever. Does not even deserve 1/5 stars. The first time I rode the bus, there were only what I could describe as extremely suspicious activies - I'm not sure if the bus service is even a legal business and I know that it was previously banned in one of the citied before. The bus made multiple unscheduled stops in the middle of the night and one or two random passengers got on and off, honestly felt like there was some illegal business going on. Also, don't think they have permits to pick up and drop off where they do. They were also extremely rude and snapped at passengers/ herded us onto the bus like cattle. In addition, two numbers are provided for customer service, the first never works, the second goes directly to the driver's cellphone. They speak broken English and are extremely rude. The second time I waited for the bus but it never showed up. When I called they said that the bus would be there soon so I waited another 20 min. They said the bus had left, but to catch it at the next stop in 15 min. I ubered to the next stop and got there in 7 min. I waited, and again there was no bus. Called again, they said the bus had left and it was not their problem that the bus had not shown up. They kept repeating "no refund, no change no refund, no change, I hang up" and hung up. I can not believe this kind of a "business" even exists in the US. Even though prices are cheaper, it's efinitely not worth the emotional hassle, rudeness, and concern for your safety."

"Absolutely horrible experience. I would never ever recommend this bus company. The bus never came for me in York, PA with other people waiting as well. No phone call, no email, no notification whatsoever. So what am I supposed to do? I’m standing in the middle of a highway with nowhere to go at midnight because I got absolutely no notification that this bus was randomly cancelling. And I tried calling their offices but of course they don’t answer."

"The random of switching buses is horrible. From a big bus we had to fit 15 people in small van to get to Cleveland which was never said at any time that this was going to happen. These people need to be a little more straight up with their customers. Also there is a language barrier which they need to get better at. I rather pay the extra money without any surprises. Great wall you need to really look into your customers issues. No stars for you Greatwall."