The Travel Makers 733 3rd Avenue, Manhattan, New York 10017

"John Coleman was very kind and helpful to me this morning. He has great customer services and I appreciate that. This is what we need a lot more of."

"Nathan was very helpful. He patiently listened to my query and provided me with the next steps. He told me to send him an email with the travel vouchers. He said that he will find out the information and call me back within 3 days. I really appreciate him."

"I called today to modify my upcoming flight next month. I worked with Jeremy. He was very polite and professional and able to take care of our request. Thank you so much, Jeremy, for putting in the extra time to assist us."

"I was literally harassed by two associates. Their names were Mark and Nathan. They called me 5+ times in one day after I already received my tickets pushing for 5 star reviews and comments. They were very sneaky and pushing for reviews before I even received my ticket confirmation numbers. Then they continued to call me throughout the day during work. Extremely unprofessional. I cannot believe American Airlines would hire and encourage employees to harass customers this way. They now have a one star review."

"I have been dealing with Richard and he was very helpful in getting me on a flight. He was very courtesy and calm while I was going crazy. He is a very true asset to your company and was working with me for two hours and he has patient of a saint. I was very fortunate getting him to take care of my issues. Perry has helped me out checking my bags and was very helpful."