Vanity Beauty Bar 1739 Flatbush Avenue, Brooklyn, NY 11210

"As a loyal customer I couldn’t believe I was treated like this. I also expected the owner to hold his staff to a higher standard as well. They want to be considered a “high end nail salon” but far from it. The nail tech Krissy gives so much attitude it’s ridiculous. The staff talks about their own customers in front of other customers all day and honestly their work is not all that. I only went because it was convenient. I started booking over the phone and never had an issue till I canceled an appointment one time. I wasn’t told by the receptionist that there would be a cancellation fee. I reached out to the owner to help with my next booking because Krissy had an attitude when I called the store to book. Literally the day before my appointment after three weeks of already booking my new appointment they told me I need to come in to pay my cancellation fee or leave a card on file, if not they will cancel my appointment. I told them I will pay for it tomorrow during my appointment because I couldn’t come to the store and I didn’t feel comfortable giving them my card info at that point. It was so much back and fourth with the owner over 25$ that I told myself after this appointment I will go back to the Chinese nail salons till I find another black owned business to support. I even wrote that in the reviews after sending the owner my 25$ for the cancellation fee. Because he didn’t like the fact that I said that, he canceled my appointment for the following day and cashapp me back my 25$.. Which was very feminine of him if you ask me. He told me thank you for my previous services with them and that I could no longer book with them. But it’s alright there’s new nail salons opening up in the area, I’ll be alright"

"This establishment's priority is not good customer service. I’ve never received such bad customer service in this capacity in a nail salon, not even at non-black-owned establishments. Unfortunately, this is a black-owned business. I have been going to Vanity Bar for 6 months. I had my first appointment with Francesca. She was great energy, so I continued booking my appointments with her. I was in need of a fill-in but unfortunately, Francesca was unavailable, so I booked with any available nail tech. My appointment was with Krissy. I arrived at my appointment last week Thursday, and was told by Krissy to wash my hands. When I sat down at her table I said “hello” to her, but she said nothing back. She was busy on her phone, so I assumed that maybe she didn’t hear me. I noticed she had a nice design on her nails, I asked to look at it and told her that her nails were really cute. She said nothing back, she continued filing my nails. A few minutes past by. I noticed that one of my nails that had previously lifted, she clipped and filed down. I was glad that it did not have to be replaced with a new nail. So just to make conversation, I stated “I thought I would of had to get rid of this nail” and giggled. She looked at me like I was crazy. This is when I realized she was just off. She looked like she didn’t want to do my nails or she was just irritated that I was there. It’s an uncomfortable feeling to be in an establishment, paying over $85 for a service and receiving such unpleasant customer service. Once my fill-in was completed she asked me what design did I want and rudely said “You didn’t add nail art” I went straight to my camera roll to show her a pic of the nails that I wanted. I guess I wasn’t moving fast enough for her so she immediately, and rudely asked again. She looked at the design and asked “What color is that?!” I said I don’t know. She looked behind her, irritated at the gel polishes, grabbed some color swatches and she slammed them down. I chose a color, and she picked up the nail swatch and made a face. She then started to paint my nails. After doing 4 fingers she stated “I hate doing French.” I was literally over the whole experience. This turned me off from supporting this establishment. I will never come back here again. She was just so unprofessional. She is not even aware or conscious of what to say or not say. The customer service is very poor. You usually hear them gossiping and talking about each other and other customers. I work in management at a company, Krissy is not a person I would want to have working for my business. This girl has to be a family member or close friend of the owners, because by the looks of the other reviews she has received similar criticism since 2020. You would think she would at least have great nail tech skills. The acrylic is so thick and wide. She did well with the nail art though. Im not sure why she is still working here. This says a lot about the management. If you dare to come here avoid booking with Krissy."

"I visited Vanity for the first time in March 2023. I was very pleased with their level of professionalism. From the moment I walked in, I was greeted politely. My service with Krissy was simply AMAZING!! She was punctual, attentive, and answered all my questions. She delivered beautiful and excellent work to both my hands and feet. I have found the nail salon for me."

"After a horrible experience at Jolie Nails up the block (PSA - avoid like the plague); I've FINALLY found my new nail spot. I heard great things about Vanity Bar, but never got lucky enough to score an appointment (definitely a good sign that their clientele is loyal and keeps them busy). The universe stepped in and I was able to get an appointment online after someone canceled! The vibes, music and service were great! Everyone is personable and Mya gives a mean gel mani/pedi. Already booked my next appointment, and will refer family and friends. Now more than ever it's important to support black businesses. Thank you Vanity Bar!"