Victorio Auto Body

"Highly recommend! A tree fell on my car and I needed extensive body work done. Victorio Auto Body was in network with Progressive and repaired my car in such a timely manner. I’m extremely happy with the outcome, my car looks like nothing ever happened to it… Thank you team!!"

"From start to finish, I was thoroughly satisfied. When I arrived, customer service was excellent. Paperwork was ready and in order. Updates and estimated time for repair was very accurate. Inspection of my car at time of arrival pointed out an issue that was not part of the repair to my attention. Excellent service!"

"Amazing auto body shop. So accommodating, so helpful and to top it all off-My car looks great! Thank you to Gigi for handling all the insurance details and thank you to Marco for doing an amazing job on my car! Very much appreciated. I highly recommend."

"On June 4th, my spouse and I were involved in a fender bender. The insurance company suggested Victorio Auto Body. After performing an initial estimate, we dropped the car off on June 28th. i thought of getting other work done because our car was in there, Victorios care. Why not perform a few additional repairs? I received an additional quote, which was done by Sandor. I confirmed the additional work by email correspondence late that night, and the next day, I followed-up with a phone call. I briefly spoke to Gigi regarding the approval of the additional work. On July 10th, roughly two weeks later. I received a call from Gigi, the car was ready. So upon driving into the lot, we noticed the same discrepancy on our car. Upon speaking to Sandor, he explained that an oversight had occurred and the additional work wasn't completed. I was disappointed, to say the least. Sandor stepped out of the office and reviewed the original work caused by the fender bender. Victorio auto body did an excellent job on that repair. No complaints there. The car looks great. The next business day, I visited Victorio auto body again, and I spoke to Sandor once again regarding my disappointment. He understood, and IMHO Sandor was sincerely apologetic. I asked if he would honor the initial quote, and he said yes. He stated I would have to wait the two week lead time, I said that's not a problem.so I'm waiting on Victorio auto body as of July 20th, 2023. I will say this, any company can drop the ball, but not all companies are willing to follow-up and make things right. Thank you, Victorio Auto Body, for your transparency & for making things right. At victorios, I personally found the staff to be friendly and professional. So, would I recommend this shop? Yes! To family & friends alike. Thank you guys for a job well done. I appreciate your work. Update: September 13, 2023 Gigi, from Victorios, gave us a call, and we scheduled (August 7th, 2023, and the car to return to the shop for the additional repairs that weren't completed the 1st time around. After meeting with Sandor, the car was left at the shop. To our surprise, It was completed before the scheduled pick-up date, and it looked great! We felt that our visit wasn't as warm/ greeted with the same charming flair. However, Victorios is a business and not a dining experience. I was contacted by Mario, who reached out regarding an additional quote for a new bumper, It wasn't that much more, so we decided to move forward, and it was for the best. Overall, Victorios is a serious business that aspires to do a job well done. I would say customers are significant to them based on my personal experience, even if a monetary lost is taken by Victorios. The cost of service/repairs is visible in the quality of their work. Thank you for your business, I personally appreciate it because you didn't have to honor your previous quote, but you did. Enjoy the upcoming holidays. Thank you!"